Using RaccoonPay in The Best Possible Way- RoomRaccoon

- By minimising the use of cash, you also minimise the time your accounting team needs to spend tracking, receiving and reconciling payments. - Manual-intensive tasks such as counting money or entering the digits of a credit card are no longer the case with RaccoonPay. - Automated data processing replaces double-checking details manually, and prepayments can be requested for partial or full amounts set by default, removing any chance of typing errors. - No one needs to be available to track payments. Online payments enable your guests to do transactions at any time of the day, so It doesn't matter if you have a staff shortage or your office is closed. - Increased transaction security minimises having to chase guests to pay. With RaccoonPay's 3D Secure payments ( which always occur when the cardholder initiates a payment), the charge for a chargeback will be reduced by 100%. Would you still like an overview of everyone with a due amount in the reservation after checkout? Have a look at the debtor's report! - Optimise flexibility by offering online payments along with your RaccoonPay card machine. This gives customers a convenient payment choice, and there is no limitation for only cash or check, which saves time for your staff members. Offer a payment request in the pre-arrival email and no longer waste time with payments at the reception. If you would rather have a booker pay at the reception as a service, they can check in online and, with just one click, process the due payment to your card machine.

- Carefully consider what payment options you would like to offer your guests. Our payment methods are MasterCard (3D Secure) & Maestro POS, VISA (3D Secure) & V-Pay POS, American Express, IDEAL, Bancontact and Giropay. - All settings need to be correctly set within the different parts of RoomRaccoon. - Do not use an iFrame with your website-linked Booking Engine. This means the reservation (including payment) cannot be forwarded to RoomRaccoon.

Add a text to payment methods to draw bookers' attention to filling in the nationality, for instance, the IDEAL option in the Netherlands.

**How can I avoid channel collections from booking channels?** - Go to the extranet of your booking channel and adjust your payment preferences. - Look at your virtual credit card management or request a guarantee. - With RaccoonPay, you can store these cards in the reservation, so they can be easily charged when needed. - Be aware that credit card commissions are lower than virtual credit cards. - Having a credit card as a guarantee will also allow the guests to pay at the reception, where virtual credit cards need to be charged via the reservation (excluding city tax).

**A payment has failed. What now?** It's important to look at the [error message in the payment overview](https://help.roomraccoon.com/en/article/payment-corrections-yu2dew/). When RoomRaccoon is working on it, it might be helpful to mail[pay@roomraccoon.com](mailto:pay@roomraccoon.com) to discuss the reason for a failed payment. The RaccoonPay team will be happy to help.

**The Advantages of using the RaccoonPay Card Machine** - Reservation-initiated payments are easily transferred from the reservation to the card machine so that there are fewer chances for typos or errors. - With the [RaccoonPay card machine ](https://help.roomraccoon.com/en/article/raccoonpay-card-machines-14p8013/)at the reception, people are more likely to pay with a national debit card (e.g., Visa Debit or Maestro), falling under a lower [transaction fee ](https://help.roomraccoon.com/en/article/managing-all-of-your-payments-in-roomraccoon-t91p7f/)than normal credit cards. Your commission costs will be lower, but it is also more convenient for guests. - Know what your costs are! Many payment and card machine providers must be more transparent in explaining their commission rates, whereas RaccoonPay uses clear and upfront known rates.