This guide explains how to manage voicemail as a VOIP admin.

When you click on voicemail, you’ll see all system mailboxes with the following details:

Name: Full name of the voicemail user or extension name.

Mailbox Number: The voicemail extension (e.g., 1000).

Domain: The context or voice domain to which the mailbox belongs.

Status: A green checkmark means active; "Blocked" indicates the mailbox was locked due to multiple invalid access attempts.

You can also click the Edit button to configure the virtual voicemail box or the Delete button to remove them from the system.

Note: Edit and Delete command will be disabled for users with the system extension. Voicemail settings can be modified through self-care or by editing their extension.

To unblock a voicemail, click the "Blocked" button and confirm by clicking "OK."

To access messages, click **Messages** under **Voicemail**.

This section shows users all their voicemails.

Once you select a mailbox, you'll see all voicemails with the following details:

- **Check Box**: Allows users to select one or more voicemails for actions like Move, Forward, Listen, Download, or Delete.
- **MSG**: Indicates the voicemail's position in the mailbox. Lower numbers are older.
- **Caller**: Displays caller information. 
- **Date**: When the voicemail was sent.
- **Duration**: Length of the voicemail.

After selecting voicemails, you can Move voicemail to another folder for better organization.

For example, you can move it to the "Old" folder.

You can also Listen to the voicemail recording by clicking the Listen button.

Click "Play" to listen to the voicemail recording.

Or you can also Download the voicemail recording by clicking the Download button.

Voicemail for Admins