10 Best Business Process Management Software in 2024

‎Business process inefficiency can frustrate employees and make customers unhappy. And organizations of all sizes struggle with such issues. But it needn’t be this way.

Business process management (BPM) software is the solution. With BPM tools, you can map out complex workflows, eliminate redundancy and ensure maximum operational efficiency. 

Check out our list of the best BPM software. With objective reviews and examples, you'll gain clarity on how to choose the right one.

TL;DR: Best business process management software

1. Scribe
2. Appian BPM Suite
3. Oracle BPM
4. Microsoft Power Automate
5. Kissflow
6. ProcessMaker
7. Bizagi
8. Nintex
9. Automation Anywhere
10. Workato

What is business process management software?

Business process management software allows organizations to model, analyze, improve and automate business processes. For example, you can use BPM tools to map out your current order fulfillment workflow, identify inefficiencies that may be causing delays and optimize the process for speed.

Key benefits of BPM software include:

• Increase efficiency: Automate repetitive tasks to boost productivity. For instance, use it to track projects and automatically send weekly project update emails to your manager.
• Enhance visibility: Gain insight into process bottlenecks and pain points.
• Improve agility: Quickly adapt processes to changing business needs.
• Reduce errors: Minimize manual work and human error through automation.
• Better team collaboration and communication: Align teams by providing a single source of truth for processes.

With the right BPM software, you can automate repetitive tasks, dissolve bottlenecks and improve cross-functional team collaboration.

Who uses business process management software?

BPM software can help individuals, teams or departments in organizations improve efficiency, visibility and agility. Operations managers, project managers, customer success teams, HR, and finance departments rely on intelligent BPM solutions to drive better business outcomes. 

For example, HR teams can use BPM solutions to automate employee onboarding and save time answering repetitive questions about company policies. Similarly, customer success teams can resolve repetitive queries faster by using BPM tools for document management, creating a self-serve knowledge base.

Top 10 business process management software

Let’s look at the top business process management tools to make your (and your team’s) life easier in 2024.

1. Sc‎ribe

G2 rating: 4.8 out of 5 stars

Capterra rating: 4.9 out of 5 stars

Pricing:

• Basic plan: Free.
• Pro: 
  • Personal: $23/seat/month (billed annually).
  • Team: $12/seat/month (5 seats minimum; billed annually).
• Enterprise: Custom pricing. ‎

Overview:

Scribe is an innovative AI-powered process documentation tool that automatically creates step-by-step process guides by capturing your screen activity. Scribe converts clicks and keystrokes into annotated screenshots and written instructions, like this:

With Scribe Pages, you can combine guides with AI-powered tools and templates to build SOPs, training manuals, employee onboarding guides, and more. 

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Scribe automates the process documentation that serves as the blueprint for building your BPM software model by detailing:

• The sequence of steps.
• Decision points.
• Roles.
• Information involved in each process.

This comprehensive documentation helps team members and stakeholders understand the process flow, improving communication and alignment.

Key features:

• Automated process documentation.
• Customizable step-by-step guides.
• Annotation tools to add text callouts, pointers, and captions to provide context.
• Share guides with your team or customers via shareable links.
• Embed Scribes into CMS, LMS, etc.
• Accessible via web, mobile and desktop app.

Pros:

• Users can edit/remove screenshots and enhance them with notes to explain the process in more detail.
• Saves hours of manual documentation while ensuring process consistency.
• User-friendly interface makes it easy for even non-technical users to document complex processes.
• With Smart Blur, users can redact sensitive data from screenshots for improved data security compliance (Pro users).

Cons:

• Duplicate screenshots sometimes, resulting in the same step getting repeated.
• The browser extension is only available for Chrome and Microsoft Edge.

User review:

“I love that I'm able to create training materials so quickly and easily. All I have to do is turn on the extension, and then I can just click through a few steps and create an amazing training resource for my time.” — Kirkland G.

2. Ap‎pian BPM Suite

G2 rating: 4.5 out of 5 stars

Capterra rating: 4.2 out of 5 stars

Pricing:

• Standard, Advanced, Premium: Custom pricing.

Overview:

Appian is a low-code BPM platform that allows organizations to model, automate and analyze processes, cases and workflows via visual design tools. Its BPM suite lets users choose the most suitable automation tool for their needs—API integration, RPA (Robotic Process Automation), AI, business rules and more. 

Key features:

• Build apps using low-code process models.
• Developers can stitch together data from multiple sources to create a unified data fabric and build apps faster.
• Automate document processing with AI.
• Ask AI Copilot questions about your data to discover insights and improve business processes.

Pros:

• AI tips on building automation.
• Deliver better self-service websites and solutions to your customers.
• Integrates into several upstream and downstream systems to simplify complex business processes.

Cons:

• Limited customization options.

3. Or‎acle BPM

G2 rating: 4.0 out of 5 stars

Capterra rating: 4.6 out of 5 stars

Pricing:

• Custom pricing.

Overview:

Oracle Business Process Management Suite is a comprehensive, integrated BPM platform helping organizations model, automate, execute and optimize business processes through a unified interface. 

It consists of the Business Process Composer for modeling processes and the Business Process Management Studio for implementing them. The platform provides organizations with a single platform for process modeling through execution.

Key features:

• Real-time process dashboard with alerts, notifications and analytics.
• Enterprise-grade security protections.
• Offers pre-built connectors for faster implementation.
• Robust case management capabilities for complex workflows.

Pros:

• Integrates well with other Oracle products and third-party applications.
• Advanced analytics for data-driven business process improvement.

Cons:

• Some users have reported slow and heavy implementation and administration procedures, even for simple tasks.
• Requires a learning curve.

4. Mi‎crosoft Power Automate

G2 rating: 4.5 out of 5 stars

Capterra rating: 4.4 out of 5 stars

Pricing:

• Power Automate Premium: $15 per user/month.
• Power Automate Process: $150 per bot/month.

Overview:

Microsoft Power Automate is a leading cloud-based, low-code process automation solution connecting hundreds of apps, enabling users to build multi-step workflows via an intuitive visual interface. It's a highly user-friendly and affordable solution for businesses of all sizes.

Key features:

• 500+ connectors to automate business processes across your tech stack
• Easy drag-and-drop interface for design workflows.
• Centralized dashboard to manage process flows.
• Set up robust document processing with AI Builder, Power Automate, Power Apps and Microsoft Dataverse.
• Pre-built AI functions for diverse use cases like image recognition.

Pros:

• Pre-built templates allow you to automate routine tasks and see immediate results.
• With various licensing options, Power Automate offers a cost-effective solution for businesses of all sizes.
• Uses built-in AI capabilities to automate tasks with greater intelligence and accuracy, such as extracting data from documents or analyzing customer sentiment.

Cons:

• Power Automate operates best within the Microsoft ecosystem. While it offers connections to other applications, it may be less effective when used with non-Microsoft products.

5. Ki‎ssflow

G2 rating: 4.3 out of 5 stars

Capterra rating: 4.1 out of 5 stars

Pricing:

• Basic: Starts at $1500/month.
• Enterprise: Custom pricing.

Overview:

Kissflow offers business process management for HR, finance and procurement teams across banking, retail, healthcare and more industries. It’s a cloud-based, no-code process management platform that empowers even non-technical users to discover, document, discuss and continually improve business workflows.

Key features:

• Creates documents for a range of business processes with customizable templates.
• Real-time process monitoring allows performance tracking and managing tasks within a process.
• Create customized workflows and user interactions through page sequences, forms and libraries.

Pros:

• Store and access previously used or designed workflows in a library for future reference.
• Get insights into core business processes with data points on a dashboard, such as the time and cost of a process.
• A holistic overview of all workflow and processes lets users see how they work together.

Cons:

• Building conditions into the workflows may be challenging due to its low-code environment.
• Users request a better mobile UI, especially with the text fields.

6. Pr‎ocessMaker

G2 rating: 4.5 out of 5 stars

Capterra rating: 4.3 out of 5 stars

Pricing:

• Platform: Custom pricing.
• Pro: Custom pricing.
• Enterprise+: Custom pricing.

Overview:

Looking for an open-source BPM solution? Look no further than ProcessMaker. It’s an all-in-one workflow management software for automating and digitalizing tasks and designing interactive forms to capture and manage data and mapping workflow and processes efficiently.

Key features:

• Customizable process dashboards.
• Detailed process audit logs for performance monitoring, helping you identify bottlenecks and optimize workflows for continuous improvement.
• Analyze, enhance and enrich large quantities of data with IDP (Intelligent Document Processing).

Pros:

• The freely available open-source model makes it accessible to businesses of all sizes, with additional paid options for enhanced features and support.
• Test scripts and preview forms and screens from the development window.
• Low-code empowers citizen developers to automate workflows end-to-end visually.

Cons:

• Free support quality varies and is unreliable.
• Developers are dissatisfied with the lack of a proper testing environment, which increases the time to launch.

7. Bi‎zagi

G2 rating: 4.2 out of 5 stars

Capterra rating: 4.5 out of 5 stars

Pricing:

• Custom pricing.

Overview:

Bizagi is a BPM tool whose USP is enabling businesses to transform their processes into low-code enterprise apps through an intuitive, low-code process automation platform focused on increasing operational efficiency —great for non-technical users. 

The Bizagi Modeler lets organizations create and document business processes in a central cloud repository to identify improvement opportunities.

Key features:

• 100% visual 7-step no-code development Wizard for citizen developers.
• The Bizagi Experience Matrix reduces complexity in app development by generating apps ready for personalization.
• Usage-based pricing.
• Fosters teamwork through role-based access, task assignments and real-time communication features.

Pros:

• Run multiple model simulations and “what-if” scenarios to select the best path with the maximum ROI for each scenario.
• Identify under or over-utilized resources and fix possible gaps to improve workflow and processes.
• Ensure compliance with process standards through its process mining capabilities.
• No limits on the number of users or apps within your subscription.

Cons:

• Limited support on the community forum.
• Challenging to implement highly customized workflows with advanced use cases.

8. Ni‎ntex

‎G2 rating: 4.3 out of 5 stars

Capterra rating: 4.1 out of 5 stars

Pricing:

• Pro: Starting at $25,000/year.
• Premium: Starting at $50,000/year.
• Custom: Personalized pricing.

Overview:

Nintex is an end-to-end business process automation platform that empowers organizations to optimize workflows, automate repetitive tasks, and improve overall operational efficiency. It offers a user-friendly interface and tools for process mapping, form creation, and workflow automation.

Key features:

• Powerful forms and document generation capabilities.
• Integrates with popular tools and cloud services.
• No-code app development for non-technical users.
• Mobile-friendly forms and workflows.
• Advanced analytics and reporting features with a customizable dashboard.

Pros:

• Easy to learn and use, even for non-technical users.
• Extensive library of pre-built templates and connectors.
• Flexible and scalable platform for businesses of all sizes.
• User, role and access management.

Cons:

• Not the best for tasks such as parsing CSV files and bulk data manipulation.
• Limited customization options for complex workflows.
• Integration challenges with certain legacy systems.
• Steep learning curve for advanced automation scenarios.

9. Au‎tomation Anywhere

‎G2 rating: 4.5 out of 5 stars

Capterra rating: 4.4 out of 5 stars

Pricing:

• Custom pricing.

Overview:

Automation Anywhere is a leading RPA platform that enables businesses to automate repetitive, rule-based tasks across various applications and systems. It offers a user-friendly interface for building software bots, streamlining workflow management, and enhancing operational efficiency.

Key features:

• Drag-and-drop interface for bot creation.
• Integration with various applications and systems.
• Intelligent document processing capabilities.
• Real-time analytics and reporting.
• Centralized bot management and deployment.

Pros:

• Advanced features like IQ Bot, AARI, and Discovery Bot.
• Scalable automation across departments and functions.
• Reliable and organized tool with user-friendly actions.
• Seamless integration with SAP and databases.
• Exceptional and responsive customer support.

Cons:

• Limited AI/machine learning features compared to competitors.
• Fewer activities and less efficient element recording/identification.
• Higher pricing relative to the features offered.
• Document processing capabilities need improvement.
• Web automation extension occasionally fails, causing exceptions.
• Complex implementation for multi-system and multi-application processes.

10. Wo‎rkato

‎G2 rating: 4.7 out of 5 stars

Capterra rating: 4.7 out of 5 stars

Pricing:

• Custom pricing.

Overview:

Workato is a powerful integration and automation platform that enables businesses to connect various applications, data sources and systems seamlessly. It streamlines workflows, enhances data exchange, and automates complex processes, improving operational efficiency.

Key features:

• Low-code/no-code approach, enabling faster development for non-technical users and reduced errors.
• Extensive library of pre-built connectors and “recipes”.
• Real-time data synchronization across applications.
• Automated workflow triggers and scheduling.
• Robust error handling and monitoring capabilities.

Pros:

• User-friendly and intuitive interface with drag-and-drop functionality.
• Well-organized data from API calls and app actions, simplifying data mapping.
• Excellent customer support, providing quick and accurate assistance.
• Real-time event-based triggers, offering powerful automation capabilities.

Cons:

• Lacks dependency graph or details for tracking CRUD operations on lookup tables.
• No option to jump directly to jobs from a specific date in the past.
• Limited external database platform support (e.g., MongoDB).
• Absence of while loop and loop break features for complex logic implementation.
• 90-minute timeout limit for automation jobs, hindering processing of large datasets.
• Limitation of reading CSV files with a maximum of 50,000 records.

Business process management software key features

It can be overwhelming to choose the right business process software. Let’s boil the decision down to five key considerations.

• UI and ease of adoption: Want your team to embrace the tool and not avoid it? Choose user-friendly BPM tools with intuitive dashboards and visual workflow designers. 
• Customization capabilities: Aim for systems that allow customization without complexity. For example, you may want to tweak approval steps or automate notifications for invoice approvals. Flexible tools empower you to tailor things like form fields and branding without coding skills.
• Reporting and analytics: Process performance monitoring helps you identify bottlenecks and optimize business processes.
• Cost and ROI: The time saved and insights gained from automating processes should far outweigh the costs.
• Data security and privacy: Vet solutions for compliant data encryption, permission/access controls and enterprise-grade security–as you may be mapping sensitive processes.
• Integrations: Can the software connect to your existing CRM, ERP and marketing tools? The best systems play nicely with others to give you a holistic view of processes across platforms.

Business Process Management Software FAQs

What is BPM?

BPM (Business Process Management) is a methodology used to optimize and automate business processes for improved efficiency, productivity, and agility. It involves analyzing, modeling, executing, monitoring and optimizing processes to achieve business goals.

What are the three types of BPM?

BPM is primarily categorized into three main types:

1. Integration-centric BPM automates processes using technology, reducing human intervention, exemplified by CRM tools that gather, organize, and integrate data seamlessly.
2. Human-centric BPM involves human decisions and interactions, crucial for processes like hiring, where human expertise drives the process, albeit with some automation elements, such as reminders and performance tracking.
3. Document-centric BPM focuses on processes involving documentation, defining procedures for document creation, formatting, and validation, as seen in email approvals and compliance reports.

What is the best BPM software?

Scribe is a BPM solution that stands out for its rapid and efficient process documentation. Its comprehensive documentation is a blueprint for building effective BPM models, ensuring clarity among team members. By combining documentation with BPM software, Scribe enables enhanced efficiency, reduced errors, improved communication, and data-driven decision-making.

How do I choose a BPM tool?

When choosing a BPM tool:

• Assess your organization's needs, budget, and requirements.
• Research available options, focusing on features, scalability, and vendor reputation.
• Evaluate the tool's process modeling, automation, and integration capabilities.
• Ensure the tool has an intuitive interface that supports security and compliance needs.
• Trial and demo shortlisted options.
• Gather feedback from stakeholders before finalizing the choice.

Choosing the right business process management software

Effective business processes are the backbone of any successful organization. However, documenting and managing these processes can be time-consuming and inefficient. That is where Scribe can help. It captures step-by-step processes in real time, laying the groundwork for streamlined processes.

Scribe helps you capture the "what" and "why" behind your processes, while BPM software provides the "how" and automates the "doing." By using both effectively, you can achieve:

• Enhanced efficiency and productivity.
• Reduced errors and rework.
• Improved visibility and control.
• Data-driven decision-making.
• Increased compliance and agility.

Remember, BPM software isn't just for large corporations. It's a powerful tool for all businesses to streamline operations, reduce errors and achieve their goals.

Investing in business process management software like Scribe can improve business outcomes and increase efficiency and cost savings. Ready to take the next step? Sign up for Scribe today and start