Introduction
As a business leader, you know firsthand the chaos that can ensue when changes are made without proper planning and communication. Without a system in place to manage these changes, you may find your team struggling to keep up, leading to confusion, mistakes and lost productivity.
That's where free change management software comes in. By providing a central hub for tracking, organizing and implementing changes, this tool helps ensure a smooth and successful transition.
In this blog, we'll introduce you to some of the market's top free change management software options and provide an overview of their features and capabilities.
So if you're ready to streamline your change management process and improve your team's efficiency, keep reading.
TL;DR: 15 best free change management software
- Scribe
- Freshservice
- Whatfix
- Serviceaide ChangeGear
- ManageEngine ServiceDesk Plus
- Issuetrak
- PTC Implementer
- Wrike
- IdeaScale
- ServiceNow
- WalkMe
- Howspace
- Benchmark Gensuite
- Viima
- UserGuiding
What is change management software?
Change management software is used by businesses to plan, map, manage, track and report organizational changes resulting from important change management projects.
With the use of these tools, leaders can create procedures that will make the organization's transition seamless. Every change management tool has a slightly distinct set of capabilities to meet the specific requirements of each business, just as there are many organizational transformation and change management models.
Features of change management software
Although features of change management software vary from vendor to vendor, here are some common features that every change management software should have:
- Change requests enable anyone to ask for a change and track its progress.
- Change risk assessments to analyze the risk that a change poses to your IT environment.
- Change scheduling to create a change calendar that is utilized to reduce the likelihood of unfavorable outcomes.
- Intelligent automation for change approvals to allow quick delivery.
- Integration with agile software development technologies to provide real-time views and eliminate manual entry requirements.
- Intelligent swarming to improve the alignment between support functions and DevOps teams.
Top 15 free change management software
If you're looking to implement change quickly and efficiently, it's essential to have the right tools at your disposal. Let's take a closer look at each tool and explore the unique features that set them apart, as well as their overall impact on your change management strategy. Are you ready to dive in? Let's get started!
1. Scribe
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When it comes to managing changes, Scribe is a helpful tool with multiple benefits. Create visual guides with just one click, allowing team members to easily educate, onboard, and reskill themselves based on new expectations or procedures. Scribes can be revisited anytime for reinforcement.
Sharing these guides is also streamlined, making the entire training process straightforward. You can share with a link, export or use the smart embed feature to add your guide to knowledge bases and project management systems — ensuring that these valuable resources are always accessible.
Scribe offers a user-friendly interface that enables all team members to participate in creating instructional content. This approach speeds up the process of helping employees adapt to changes, making change management more efficient and effective. By using Scribe, management can concentrate on executing their strategy while employees learn and develop their skills with ease.
Ratings:
- G2 rating: 4.8/5 (63 ratings)
- Capterra rating: 4.9/5 (9 ratings)
Pricing:
- An always-free plan is available to get started.
- Paid subscription plans start from $12/seat/month with a minimum of 5 users.
2. Freshservice
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Freshservice is an IT Service Management solution by Freshworks, specifically designed to streamline the complex landscape of organizational change. This tool offers a visual method for managing change, enabling you to monitor the entire change process from the beginning to the end. It is especially useful for teams who want to integrate IT and non-IT functions seamlessly.
This tool offers approval workflows, task assignments and calendar views to keep everyone informed about upcoming changes. Post-implementation it provides valuable insights for continual process refinement. Freshservice integrates change management seamlessly into your existing workflows with a user-friendly interface and strong AI capabilities.
Ratings:
- G2 rating: 4.6/5 (1114 ratings)
- Capterra rating: 4.5/5 (562 ratings)
Pricing:
- 14-day free trial plan available.
- Paid subscription plans start from $19/agent/month when billed annually.
3. Whatfix
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Whatfix is an interactive digital adoption platform that simplifies the complexities of organizational change. It offers a comprehensive approach to driving digital adoption across desktop, mobile, and web applications. The tool is especially beneficial for large enterprises seeking to scale change smoothly and enhance user engagement.
With Whatfix, employees can quickly adapt to new software or processes thanks to its interactive guides and workflows. These features reduce onboarding time, letting your team focus on their primary tasks. The "Self Help" feature allows each user to receive contextual, hands-off support throughout their training journey.
Ratings:
- G2 rating: 4.6/5 (299 ratings)
- Capterra rating: 4.6/5 (76 ratings)
Pricing:
- Free trial and paid plan information are available on request.
4. Serviceaide ChangeGear
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Serviceaide ChangeGear is an ITSM solution built for industries with stringent compliance and auditing requirements. The platform uses advanced automation to streamline change and release management by cataloging all changes in a centralized repository for easy reference.
ChangeGear offers enhanced visibility into organizational changes through visual reporting on metrics and KPIs. Its automated notifications and scheduling features ensure everyone stays informed and compliant with efficient timing for changes.
Ratings:
- G2 rating: 3.8/5 (86 ratings)
- Capterra rating: 4/5 (5 ratings)
Pricing:
- Pricing information is available on request.
5. ManageEngine ServiceDesk Plus
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ServiceDesk Plus is engineered to streamline Change Advisory Board (CAB) collaboration and manage the entire lifecycle of changes, catering to both IT and business stakeholders aiming for business continuity.
This tool provides advanced features such as configurable change types, roles, and statuses. Customize workflows with the drag-and-drop editor and get notifications to improve communication. ServiceDesk Plus can handle standard, emergency, and critical changes, and it breaks them down into eight customizable stages for detailed tracking and continuous improvement.
Ratings:
- G2 rating: 4.2/5 (216 ratings)
- Capterra rating: 4.4/5 (198 ratings)
Pricing:
- Free trial and paid plan information are available on request.
6. Issuetrak
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Issuetrak is a software platform aimed at simplifying change management processes. Its features include workflow automation, report generation and task optimization, providing a more organized approach to managing change in an organization.
This tool is equipped with a task manager and compliance control mechanisms to aid change management efforts. It also provides auto-assignments, custom forms, and templates to make internal coordination smoother.
Ratings:
- G2 rating: 4.1/5 (62 ratings)
- Capterra rating: 4.6/5 (184 ratings)
Pricing:
- 14-day free trial plan available.
- Paid subscription plans start from $69/agent/month when billed annually.
7. PTC Implementer
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PTC Implementer is designed for software development teams using IBM.
PTC Implementer makes software development faster by simplifying change management and development processes.
The tool provides both host-based and graphical user interfaces to cater to different user preferences. It offers features that are easy to use for beginners and robust enough for advanced users, making it suitable for a wide range of development needs.
Ratings:
- G2 rating: 4.4/5 (5 ratings)
- Capterra rating: 4.5/5 (13 ratings)
Pricing:
- Free trial and paid plan information are available on request.
8. Wrike
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Wrike is primarily known as a project management platform but is increasingly being used for change management. It provides a centralized space for tasks and objectives, making it easier to track goals and tasks during change management.
If you're already using Wrike for project management, this tool offers the added benefit of keeping all tasks and processes in one place, aiding in transparency for stakeholders and clarity for team members. Wrike also offers visualizations of workflows, which makes it easy for you to monitor progress and stay on top of your tasks.
Ratings:
- G2 rating: 4.2/5 (3495 ratings)
- Capterra rating: 4.3/5 (2507 ratings)
Pricing:
- Freemium plan is available.
- Paid subscription plans start from $9.8/user/month.
9. IdeaScale
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IdeaScale serves as an idea and innovation management platform but also has applications in change management. It's tailored for organizations looking to tap into collective intelligence to drive innovation and manage change.
The tool allows teams to source and evaluate ideas in one place. It offers a structured method of prioritizing initiatives based on ROI. It also provides analytics to track progress and has built-in email and notification features to keep everyone informed. This makes it a valuable tool for collecting and implementing feedback during a change management cycle.
Ratings:
- G2 rating: 4.6/5 (28 ratings)
- Capterra rating: 4.6/5 (28 ratings)
Pricing:
- Free trial available.
- Paid plan information is available on request.
10. ServiceNow
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ServiceNow is primarily known for its IT service management capabilities but also offers features focused on change and release management. It's geared towards organizations aiming to streamline their change processes and track deployments efficiently.
ServiceNow is a platform that simplifies and speeds up change management activities by enabling teams to use AI and data-driven methods. The platform offers dashboards and calendars to track upcoming developments and evaluate their impact in advance through a change success score. This helps prioritize low-risk changes, minimizing downtime and keeping the team productive.
Ratings:
- G2 rating: 4.4/5 (1778 ratings)
- Capterra rating: 4.5/5 (212 ratings)
Pricing:
- Paid plan information is available on request.
11. WalkMe
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WalkMe is a Digital Adoption Platform (DAP) that layers on top of your existing tech stack to provide insights into software usage across your organization. It's designed for businesses looking to make their change management processes more agile and data-driven.
WalkMe is a powerful solution that can help you identify any obstacles in your change management process by providing you with visibility into user journeys and software engagement. Using this data, you can make necessary adjustments to your change management strategies for more effective implementation. The platform also allows you to scale your change management efforts by offering real-time support and guidance to your team within the work environment. This ensures that your team is able to quickly adopt new changes and adapt to them efficiently.
WalkMe allows you to spot bottlenecks in your change efforts by offering visibility into user journeys and software engagement. You can adjust your strategies for more effective change implementation using these insights. The platform enables you to scale your change management efforts by directly providing real-time support and guidance within the work environment. This ensures that your team adopts new changes and adapts to them efficiently.
Ratings:
- G2 rating: 4.5/5 (305 ratings)
- Capterra rating: 4.4/5 (62 ratings)
Pricing:
- Paid plan information is available on request.
12. Howspace
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Howspace is a transformation platform aimed at orchestrating organizational change through collective involvement. It's especially useful for businesses wanting to engage a large workforce in the change management process across various locations.
Howspace allows you to design and manage all your change initiatives in one place, from shifting business strategies to evolving company culture. It offers customizable workspaces for both real-time and time-shifted collaboration, giving you the flexibility to tailor your change management efforts.
Ratings:
- G2 rating: 4.9/5 (12 ratings)
- Capterra rating: 4.8/5 (9 ratings)
Pricing:
- Freemium version is available.
- Paid subscription plans start from $13/user/month.
13. Benchmark Gensuite
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Benchmark Gensuite is a tool focused on the management of compliance, process safety and functional risks during organizational change. It is used for streamlining change requests, approvals and follow-ups.
The tool includes a module called the MOC Manager, which helps to facilitate the change process — from the initial screening of change requests, all the way to final execution and review.
Users have the ability to create management processes that are specific to their site by using customizable checklists. This allows for the identification of risk areas. It also integrates with existing Management of Change Suites, which provides a more comprehensive approach to change management.
Ratings:
- G2 rating: 4.2/5 (11 ratings)
- Capterra rating: NA
Pricing:
- Paid plan information is available on request.
14. Viima
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Viima is tailored for democratizing innovation within an organization. Its platform is simple to navigate yet offers scalable features for idea management in the change management landscape.
Viima simplifies the process of collecting ideas from various stakeholders, such as employees, customers and suppliers. It also includes analytics capabilities to identify bottlenecks and speed up decision-making. Viima offers automation features to make innovation more repeatable across an organization.
Ratings:
- G2 rating: 4.8/5 (17 ratings)
- Capterra rating: 4.8/5 (27 ratings)
Pricing:
- 14-day free trial plan available.
- Paid subscription plans start from $39 for 10 users.
15. UserGuiding
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UserGuiding is primarily known for enhancing user onboarding through interactive walkthroughs and product tours.
UserGuiding offers various features that help manage change effectively. These include interactive guides, checklists, and tooltips that can guide employees through new processes or software changes. The platform also offers resource centers and NPS surveys that provide additional support and feedback.
You can use analytics to gauge the effectiveness of your change initiatives. UserGuiding also provides customization and user segmentation options, allowing you to take a more targeted approach to managing change.
Ratings:
- G2 rating: 4.7/5 (151 ratings)
- Capterra rating: 4.7/5 (51 ratings)
Pricing:
- Paid subscription plans start from $89/month when billed annually.
Why do you need change management software?
- Improve organizational effectiveness.
- Change management tools provide valuable data for evaluating progress and success.
- Providing support to users leads to better outcomes during transitions.
- Change management software helps guide users and mitigate risks of failure.
Choose the change management software your organization needs!
Effective change management is crucial for the smooth running of any organization. When looking for change management software, it is important to create a list of feature requirements and examples of upcoming changes in your organization.
This will help you shortlist vendors and choose the best solution for your needs. Scribe offers a range of features, including process documentation, shared workspaces and integration with existing tools.
By carefully evaluating your options and selecting the right change management software, your organization can easily navigate any change.
So what are you waiting for?
Take the first step in transforming your change management approach by checking out what Scribe can do for you.
