Mostly neglected, internal communication paves the foundation for improved organizational health and productivity.
Bill Gates rightly said, “Like a human being, a company has to have an internal communication mechanism, a “nervous system,” to coordinate its actions.” It helps increase employee engagement because they have greater transparency about their goals and objectives.
Internal solid communication aids in better collaboration. This means improved information flow, fewer conflicts, and greater operational efficiency. But today, more and more businesses are switching to hybrid or remote working models. Hence, the need for streamlined internal communications is growing. Robust and intuitive internal communication software can keep your teams connected and productive, regardless of where they work.
Empower your teams with the best internal communication solutions of 2023. Let’s dive in.
Top internal communication software of 2023
- Microsoft Teams
- Bonus internal communication software: Scribe
What is internal communication software?
Gone are the days when organizations used phone calls, typewritten memos, staff meetings, and posters to communicate internally. Modern, digital workplaces are now more connected, thanks to advanced technology. Additionally, more companies are now adopting a remote or hybrid model. This requires a robust and powerful internal communication tool that brings all communications onto a unified platform.
It functions as an organization’s core communication system that is much more than just messaging. Good internal communication software aids in information sharing, better collaboration, and improved transparency. It helps improve information flow within the organization. As such, it helps reduce conflicts and allows your team to work better.
Some of the strongest internal communication strategies often involve leveraging a variety of resources and tools. For instance, in-house training videos of high-quality production can be created (as recommended in PlayPlay's guide to internal communication), or a fully-fledged knowledge base can be implemented. However, in most cases, a specialized internal communication tool will be more than adequate in ensuring seamless communication throughout your organization.
Key features of internal communication software
Check out the essential features that make a sound internal communication system:
- Integrated chat and video/voice calling options.
- File sharing.
- Collaborative document editing.
- Project management/task management tools.
- Third-party app integrations.
- A centralized hub for all resources and information.
- Built-in reporting, pulse data, and dashboards.
- Schedule meetings.
- Conversation history.
- Fast roll out and simple to use with minimal IT involvement.
Why do you need internal communication software?
Internal communication software enables your team members to communicate seamlessly with each other, collaborate, and share information. Some of its key benefits include:
- Improved productivity: Robust software aids in effective digitized communication. This helps save time tracking email trails or scheduling meetings.
- Instant communication: Instant messaging allows you to start communicating with your team members quickly, regardless of location.
- Increased flexibility: Connect to your team anytime and from anywhere. A fully digitized experience ensures greater flexibility at the workplace.
- Minimize errors: Effective communication aids in greater transparency. This minimizes the chances of communication gaps and conflicts between team members.
Top 10 internal communication software you should consider in 2023
G2 Rating: 4.5
Capterra Rating: 4.7
Slack Pricing: Start free at $0 per month; premium plans start at $7.25 per active user per month
Slack is a cloud-based suite of team collaboration and communication tools. It provides a unified platform to bring all your communication together and connect better with team members. It replaces traditional one-off emailing with a robust communication system that is better organized, more secure, and faster. You can seamlessly organize all your communication into simple channels to create, search, and join. This provides greater transparency as to where to go for the correct information.
The free plan provides access to the last 90 days of communication history and up to 10 third-party integrations. You can also set up one-on-one video and audio conversations with a screen-sharing option. The tool works on any device, ensuring real-time collaboration and messaging.
G2 Rating: 4.5
Capterra Rating: 4.5
Happeo Pricing: Pricing varies depending on the number of users, features, and add-ons you select
Happeo is a centralized communication hub that provides quick and seamless access to knowledge and information on one platform. The all-in-one internal communication software enables organizations and teams to connect and engage with one another. It is an excellent platform for targeted internal messaging, but with a personalized touch. The tool allows for creating communities, sharing projects, or simply starting conversations, even when working remotely.
This platform allows you to easily embed, browse, or edit your Microsoft 365 or Google Workspace files. It also allows connecting your email and calendar. Through Happeo, you can seamlessly access third-party applications like Slack, Zoom, or Freshdesk. And all these can be done via a single platform. The tool has a drag-and-drop feature that allows you to create sites, knowledge bases, and wikis.
#3: Microsoft Teams
G2 Rating: 4.3
Capterra Rating: 4.5
Microsoft Teams Pricing: No-commitment free Microsoft Teams plan available; paid plan starts at $4.00
Microsoft Teams Overview:
If you are looking for an all-in-one internal communication system, then Microsoft Teams is one of the best choices. The cloud-based software is a part of the Microsoft 365 suite and empowers communication in your organization. The tool is used by 270+ million people at home, school, or work. It is excellent for starting real-time conversations with teams and sharing files. You can also work on projects together, regardless of your location.
It is an ideal communication tool for remote teams as it provides options like file sharing, video conferencing, and screen sharing; the free plan supports unlimited one-on-one meetings for up to 30 hours and up to 100 participants for each session. It also allows scheduling up to 60 hours of endless group meetings. You also get the options of 5GB of cloud storage, file sharing, unlimited chat, and data encryption.
G2 Rating: 4.1
Capterra Rating: 4.1
Bitrix24 Pricing: Free plan that supports unlimited users and up to 5GB storage; premium plans start at $46/month.
Bitrix24 is one of the best internal communication software with many tools. They make it simpler to stay in touch with your team members and collaborate. Get access to peer-to-peer communication tools, such as internal group chats, HD video calls, sharable calendars, etc. Activity Feed allows you to create announcement centers and post accolades. You can use this section for celebration wishes, sharing company news, special reminders, upcoming events, appreciation badges, etc.
The free plan also allows you to create a knowledge base. It can include articles, how-tos, documentation, checklists, or other content for quick access. You also get access to a wide range of tools. These include website builder, contact center, CRM, task & projects, etc. Add unlimited users with the free plan.
G2 Rating: 3.8
Capterra Rating: 4.0
PeopleOne Pricing: Tailored pricing that varies based on features and the number of users you choose
PeopleOne is one of the top internal communication software that allows you to reach your people with targeted, insightful, and up-to-date content. This enables your frontline and desk workers to access the correct information at the right time and through the proper channels. The all-in-one platform allows your employees to share opinions, contribute articles, and participate in discussions.
The advanced employee communication tool enables you to reach targeted departments and groups with the right content. It comes with a mobile intranet app that allows you to connect to your people on the go. Remote employees can connect and engage with each other at any time, regardless of location. The unified communication software minimizes email clutter, providing access to data-lined information.
G2 Rating: 4.7
Capterra Rating: 4.8
Staffbase Pricing: Tailored pricing based on features you choose
Staffbase is one of the best employee communication platforms that aids in seamless communication – from the frontline to the back office. It provides various features, including employee surveys, analytics, and newsfeeds. The software allows you to reach your people on any channel. These include emails, desktop, mobile apps, and even Microsoft Teams. It is a hub of a broad range of services and tools that empower your workers.
You can customize your Staffbase intranet to meet your organizational structure and workflow. There are separate spaces for your local teams to integrate their business areas, departments, and locations. A personal dashboard allows you to monitor all your work and communications at a glance. The platform also sets automatic reminders, so you know when to update your content.
Unlike many other internal communication platforms, Staffbase allows you to back up your content. It provides data-driven insights and powerful analytics to help understand your employees' engagement. The basic plan provides several features. These include a template library, branding presets, real-time collaboration, a drag-and-drop email designer, and email tracking.
G2 Rating: 4.6
Capterra Rating: 4.8
SnapComms Pricing: Flexible pricing based on the number of employees you want to add; 30-day free trial period available
SnapComms is an effective internal communication software that goes beyond traditional email to deliver messages directly to employee screens. The employees will receive the content in any channel that suits them. This helps increase open rates and readership. It provides the option to add digital newsletters, screensavers, scrolling tickers, and pop-up alerts to engage your employees in a visually-appealing way.
The platform allows you to reach your employees anywhere and on their devices. You can customize the message delivery format and personalize the messages for greater relevance. The easy-to-use dashboard helps measure and analyze the effectiveness of your messages. The multi-channel platform enables you to create internal communication messaging- employee engagement, change contacts, or leadership messaging.
G2 Rating: 4.5
Capterra Rating: 4.6
Zoom Pricing: Free basic plan available; premium plans start at $149.90 per user per year
Zoom has redefined internal communication, providing a unified platform to bring teams together and collaborate. It offers a broad range of options to build meaningful connections. These include virtual meetings, phone, whiteboard, team chats, email & calendar, and conversation intelligence. Organizations across the globe use the video conferencing tool for its simple interface and intuitiveness.
Video conferencing capabilities have empowered organizations across sectors like government, finance, health, and education. It allows you to connect securely and collaborate with your team. Zoom powers the modern workforce and is simple to manage. The free basic plan will enable you to create meetings for up to 40 minutes per meeting. You can add 100 attendees per meeting. It further supports three whiteboards, team chat, mail, and calendar.
G2 Rating: 4.9
Capterra Rating: 4.7
Workvivo Pricing: Custom pricing based on the features you choose
Workvivo is an all-in-one employee experience platform that helps streamline communication and drive improved engagement. Using this software, you can connect, excite, and engage your entire workforce digitally. You can communicate with your team via videos, Livestream, podcasts, and news articles. You can also create surveys and polls to measure the morale and feedback of your employees.
For improved employee engagement and knowledge sharing, Workvivo allows the creation of community groups within the app. The intelligent people directory provides visibility to all employees in the organization. This aids in better communication. Employees can post updates, give feedback, or join conversations from the employee app.
#10: Bonus Internal Communication Software: Scribe
G2 Rating: 4.9
Capterra Rating: 4.3
Scribe Pricing: 100% free to use
Scribe is a powerful internal communication software that makes it easier than ever to document and share your processes. In seconds, Scribe creates visual, step-by-step guides complete with text, links and annotated screenshots.
Here's one in action.
Scribes can be shared internally with anyone and anywhere. It comes with a Scribe recorder that allows you to record any process and develop various techniques. These include customer training, new hire onboarding, technology rollouts, etc.
You can share the process documents by sending the URL to clients and teammates or exporting them as PDFs.
Choosing the right internal communication software depends on what you need and expect from the platform. Maybe you want a corporate communication platform to scale for a global workforce quickly. Perhaps you are looking for software that facilitates two-way communication. Whatever your needs, the top 10 internal communication platforms discussed above are worth considering in 2023 and beyond.
They have a wide range of features to help empower your team with the power of effective communication and collaboration. Most interestingly, many of these platforms have a free plan or a free trial period to help you get started.