Amazon Business Guide - How to Set up Holiday Closures

This guide provides instructions for setting delivery closures in Amazon Business to pause package deliveries during school holiday breaks.

Chris Prangley
10 steps
0 seconds

Set Your Holiday Delivery Closures Self-Serve Guide for the 2026–2027 School Year This guide shows your team how to set delivery closures in Amazon Business, so packages pause while your schools are closed. Anything ordered is held and delivered on the next available delivery date once you reopen — nothing is lost or returned.

Two important things before you start 1. Closures are set per delivery address. There is no single account-wide switch — each address has its own holiday settings. Set closures on every address that will be closed, so no location is missed. Enter only the dates when a location is actually closed. 2. This affects Amazon Logistics (AMZL) deliveries only. Packages delivered by Amazon's own drivers are held during your closure and delivered on the next available delivery date after you reopen. Shipments carried by UPS, USPS, or other carriers are not affected — coordinate with those carriers separately for full coverage.

Before You Begin - Access: You must be a group-level admin on the account to set up custom holidays. If you don't have that access, ask your account admin. - Gather your dates: Thanksgiving, winter break, spring break, and any other days each location is closed. - Set them early: Add closures at least a few weeks ahead of each break so the hold is in place in time.

Step-by-Step: Set Closures in Delivery Preferences Sign in and open Business Settings\ \ Log in at [business.amazon.com](http://business.amazon.com). Select your account name in the top-right corner, then choose **Business Settings.**

Open Addresses and delivery preferences Under the Billing & shipping box, select **Addresses and delivery preferences.**

**Edit delivery preferences for an address.** Find the address you want to set closures for. Select Actions to the right of that address, then choose **Edit delivery preferences.**

**Open Observed Holidays** Scroll down to the Observed Holidays section. By default, accounts are Closed for all federal holidays. Select **Edit** to add your own closure dates (for example, winter break or spring break).

**Enter your custom holiday dates and save** Enter a Start date and End date for each closure. Use **Add another custom holiday** for each additional break, then select Save. Note: each custom holiday can span up to 7 days — for longer breaks (like a two-week winter break), add multiple entries back-to-back to cover the full period.

**Repeat for every closed address** Because holidays are set per delivery address, repeat Steps 3–5 for each address that will be closed. Setting them on one address does not apply them to the others.

**Good to Know** \ \ **Which deliveries pause?** \ -Only Amazon Logistics (AMZL) deliveries. UPS, USPS, and other carriers continue as normal — arrange holds with them directly if needed. \ \ **What happens to orders placed during a closure?** \ -Nothing is lost. Packages are held and delivered on the next available delivery date after your closure ends. \ \ **Does one setting cover all my locations?** \ -No. Observed Holidays are set per delivery address, so repeat the steps for each address that will be closed. \ \ **Why can't I enter a two-week break as one date range?**\ -Each custom holiday is capped at 7 days. Add back-to-back entries to cover a longer break.\ \ **How do I edit or remove a date?** \ -Return to Observed Holidays for that address, select the closure, and edit or delete it. Changes apply going forward.

Amazon Business Guide - How to Set up Holiday Closures

This guide provides instructions for setting delivery closures in Amazon Business to pause package deliveries during school holiday breaks.

Chris Prangley
10 steps
0 seconds

Open Addresses and delivery preferences Under the Billing & shipping box, select **Addresses and delivery preferences.**

**Edit delivery preferences for an address.** Find the address you want to set closures for. Select Actions to the right of that address, then choose **Edit delivery preferences.**