How to Manage an Expired Subscription
Support Team
5 steps
44 seconds
Journease
Subscription Expiring Soon
1
If you receive the below message this means that your active subscription will be expiring within 7 days.
2
After closing that message you will see a link at the bottom of the screen to Extend the Subscription.
3
This will take you to the following payment screen, which you are then able to select what payment method you wish to do.
No Active Subscription
4
If you receive the below message when attempting to sign in, this means that your active subscription has expired and you will need to click on the "Pay For Subscription" link in order to activate your Journease license.
5
Once you click the link this will take you to the payment screen where you can either pay for a set number of months or setup a Direct Debit using GoCardless.
How to Manage an Expired Subscription
Support Team
5 steps
44 seconds
Journease
Subscription Expiring Soon
1
If you receive the below message this means that your active subscription will be expiring within 7 days.
2
After closing that message you will see a link at the bottom of the screen to Extend the Subscription.
3
This will take you to the following payment screen, which you are then able to select what payment method you wish to do.
No Active Subscription
4
If you receive the below message when attempting to sign in, this means that your active subscription has expired and you will need to click on the "Pay For Subscription" link in order to activate your Journease license.
5
Once you click the link this will take you to the payment screen where you can either pay for a set number of months or setup a Direct Debit using GoCardless.
