Why am I not receiving emails from ClearPoint?
Learn what to do if you’re not receiving ClearPoint email notifications.
Fernando Montenegro
9 steps
18 seconds
Clearpointstrategy
1
If you’re not receiving ClearPoint emails, it’s usually due to one of two issues — either a problem with your **email address** or your **notification settings**. This article explains how to identify and resolve both.
Issues with Your Email Address
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Sometimes ClearPoint cannot deliver emails to your account due to an invalid or temporarily blocked email address.
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1. From any page, click your **Profile icon** in the top-right corner. 2. Select **Edit Profile**.
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1. Review your **Email Address** for accuracy. 1. If an email delivery issue has occurred, you’ll see one of the following alerts:
***“We have had some intermittent issues sending emails to this user.”***
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This may indicate a temporary delivery issue or that your email provider (via Amazon Web Services) is close to blacklisting the address. **How to fix it:** - First, confirm that your email address is correct. - Try sending an email to yourself from another address. - If you receive it successfully, contact **support@clearpointstrategy.com** to have your ClearPoint email status reset.
***“We were unable to send emails to this user.”***
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This message means ClearPoint has been unable to deliver any emails because your address has been blacklisted. **How to fix it**: 1. In your **Edit Profile** view, check the box labeled **The issue with this email address has been resolved**. 2. Click **Save**. 3. ClearPoint will attempt to resume sending emails to your address. 4. If emails still don’t arrive, please contact **support@clearpointstrategy.com** for assistance.
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💡 *These errors are most commonly caused by mailbox security filters, invalid addresses, or automated bounces.*
Issues with Notification Settings
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If your email address is valid and no error messages appear, review your **notification preferences** to ensure you’re opted in to receive updates.
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1. Navigate to the **Notifications** tab. 2. Under **Email Notification Settings**, choose one of the following options: - **Enable email notifications** – Receive all applicable ClearPoint notifications in real time. - **Send an email digest once daily** – Receive a daily summary of notifications. - **Disable email notifications** – Turn off email alerts entirely. 3. Click **Save**. 💡 *If notifications are disabled, ClearPoint will not send emails—even if your address is valid.*
Why am I not receiving emails from ClearPoint?
Learn what to do if you’re not receiving ClearPoint email notifications.
Fernando Montenegro
9 steps
18 seconds
Clearpointstrategy
1
If you’re not receiving ClearPoint emails, it’s usually due to one of two issues — either a problem with your **email address** or your **notification settings**. This article explains how to identify and resolve both.
Issues with Your Email Address
2
Sometimes ClearPoint cannot deliver emails to your account due to an invalid or temporarily blocked email address.
3
1. From any page, click your **Profile icon** in the top-right corner. 2. Select **Edit Profile**.
4
1. Review your **Email Address** for accuracy. 1. If an email delivery issue has occurred, you’ll see one of the following alerts:
***“We have had some intermittent issues sending emails to this user.”***
5
This may indicate a temporary delivery issue or that your email provider (via Amazon Web Services) is close to blacklisting the address. **How to fix it:** - First, confirm that your email address is correct. - Try sending an email to yourself from another address. - If you receive it successfully, contact **support@clearpointstrategy.com** to have your ClearPoint email status reset.
***“We were unable to send emails to this user.”***
6
This message means ClearPoint has been unable to deliver any emails because your address has been blacklisted. **How to fix it**: 1. In your **Edit Profile** view, check the box labeled **The issue with this email address has been resolved**. 2. Click **Save**. 3. ClearPoint will attempt to resume sending emails to your address. 4. If emails still don’t arrive, please contact **support@clearpointstrategy.com** for assistance.
7
💡 *These errors are most commonly caused by mailbox security filters, invalid addresses, or automated bounces.*
Issues with Notification Settings
8
If your email address is valid and no error messages appear, review your **notification preferences** to ensure you’re opted in to receive updates.
9
1. Navigate to the **Notifications** tab. 2. Under **Email Notification Settings**, choose one of the following options: - **Enable email notifications** – Receive all applicable ClearPoint notifications in real time. - **Send an email digest once daily** – Receive a daily summary of notifications. - **Disable email notifications** – Turn off email alerts entirely. 3. Click **Save**. 💡 *If notifications are disabled, ClearPoint will not send emails—even if your address is valid.*
