Levitate Headset Troubleshooting Guide

There could be several reasons your headset is experiencing technical issues. Here's a guide on the best first steps to try.

Step #1: Check for Logitech headset updates

If you can't hear any audio checking for firmware updates in Logi Tune is a good start. To check for Logitech headset updates, follow the steps below:

Step #2: Check for Lenovo laptop updates

If you're still experiencing headset issues, mic issues, or your laptop not recognizing the headset, updating your laptop will ensure that your system and drivers are up-to-date. To check for Lenovo laptop updates, follow the steps below:

Step #3: Submit an Equipment/Facilities Service Request Form

Click here to submit an Equipment/Facilities Service Request Form