Sellers Shield Account Recovery Flow

Follow this guide to securely recover your existing account or update your login credentials using verification methods. It provides step-by-step instructions for navigating the lookup process and finalizing your account security settings.

Heather Brewer
13 steps
53 seconds

Sellersshield

Gmail

Initial Login Attempt

If email address or phone number is not recognized

Agents have the option to create a new account or search for an existing account

Find my existing account lets users look up by license ID, email, or phone

Click "Find my account"

Once the account is found, a verification code will be sent to phone or email. If user does not have access to either, they will be taken to a support form.

Enter code and verify

From there, email address and phone number can be edited, and a new password set

Click "Save and sign in" to access the existing account

At any point, or if the user does not have access to the phone or email on file, they have the option to contact support, which takes them to a form

When the form is submitted, a ticket will be created in zoho desk for support.