Reinstating a Canceled Program
Jack Brown
8 steps
47 seconds
Useascend
Prior to reinstating a program in Ascend you must confirm with the carrier that this coverage can be reinstated
1
Navigate to [https://dashboard.useascend.com/programs](https://dashboard.useascend.com/programs)
2
Select the canceled program you'd like to reinstate
3
Click "Actions"
4
Click "Reinstate program"
5
Click the "By checking this box, I certify that the carrier has determined this coverage can be reinstated." field.
6
Click "Reinstate"
7
Trigger reinstatement payment email to insured and/or call to collect payment by copy/pasting the link into your browser
Ascend will release the reinstatement request to the carrier / MGA one business day after the payment clears (instant for card/wire, 3-5 business days for ACH)
8
Once available, the reinstatement request can be downloaded by scrolling to the bottom of the program and clicking on the "Mail" tab
Reinstating a Canceled Program
Jack Brown
8 steps
47 seconds
Useascend
Prior to reinstating a program in Ascend you must confirm with the carrier that this coverage can be reinstated
1
Navigate to [https://dashboard.useascend.com/programs](https://dashboard.useascend.com/programs)
2
Select the canceled program you'd like to reinstate
3
Click "Actions"
4
Click "Reinstate program"
5
Click the "By checking this box, I certify that the carrier has determined this coverage can be reinstated." field.
6
Click "Reinstate"
7
Trigger reinstatement payment email to insured and/or call to collect payment by copy/pasting the link into your browser
Ascend will release the reinstatement request to the carrier / MGA one business day after the payment clears (instant for card/wire, 3-5 business days for ACH)
8
Once available, the reinstatement request can be downloaded by scrolling to the bottom of the program and clicking on the "Mail" tab
