Proctorio Student Guide 2026
A student guide to installing and troubleshooting Proctorio on Moodle.
OCCC Center for Learning and Teaching
22 steps
55 seconds
Google
Getproctorio
Microsoft Cloud
Mrooms3
Getting Started
1
**What You’ll Need Before Your Test** Make sure you are using the latest version of Google Chrome. You can [download Google Chrome](https://www.google.com/chrome/) and install it if you do not already have it on your computer. To update your version of Google Chrome, [follow these instructions](https://support.google.com/chrome/answer/95414).
2
Use and update Google Chrome. Make sure you are using the latest version of Google Chrome. You can download Google Chrome and install it if you do not already have it on your computer.
3
Install the latest version of the Proctorio extension for Google Chrome. Open Chrome and go to [getproctorio.com](http://getproctorio.com) to install the Proctorio Google Chrome extension. Make sure you are always using the latest version of the Proctorio extension. Click “Click here to install the Extension”.
4
Add the Proctorio external tool to Chrome.
5
Make sure you have a properly working webcam and microphone and fix any issues before starting an exam. Check to make sure your camera works in Chrome with a [camera tester](https://webcamtests.com/). Click the "Test my Cam" button and wait for the test to complete. Check that your microphone works in Chrome with a [mic tester](https://www.onlinemictest.com/). Click the play button. If the lines move when you talk, your mic is working
Common Proctorio Error Messages
6
Possible error message: "LTI Tool Missing" If this error message shows up, you may have forgotten to click "Secure Exam Proctor" before clicking on your exam. Clear your browser history, then click "Secure Exam Proctor," and finally, navigate to your exam.
7
Note: the "Secure Exam Proctor" link is usually located directly above or below the exam. Here is an example image. You will know you have successfully connected Proctorio when the "Secure Exam Proctor" page reads, "Secure Exam Proctor Plugin Successfully Installed! Please return to your course."
8
Another possible error you may encounter is if your exam requests you enter a password when you know a password is not required. To fix this, take the same steps as with the "LTI Tool Missing" error message: clear your browser history, click on "Secure Exam Proctor" in Moodle, then click on your exam.
Uninstalling and Reinstalling Proctorio
9
**Unable to start attempt or if prompted to enter a password (uninstall & reinstall the Proctorio extension):** If you get an error or are not able to start the exam, you may need to uninstall and reinstall the Proctorio extension. To do this: Click on the extensions button.
10
Click on the extensions button.
11
Click “Manage extensions” at the bottom of the pop-up.
12
Find the Proctorio extension and click “Remove”. Then go back to Step 2 in order to reinstall the Proctorio extension.
For Mac
13
**Attention Mac Users!** You will need to change your privacy settings in order to use Proctorio. o Click on the Apple icon in the top left corner of the screen. - Go to System Preferences. - Click Security and Privacy. - Click Privacy. - Click Screen recording option. - Check the box next to Google Chrome.
14
Computer System Requirements: DOES WORK: Chromebooks and Microsoft Surface Pros should work fine with Proctorio. DOES NOT WORK: Cell phones, iPads, and other tablets (with the exception of Surface Pros) will not work with Proctorio.
Getting Your Device Ready
15
**Getting Your Device Ready:** - The device used for testing should be 10 years old or newer. - A cell phone or tablet is NOT currently recommended for taking a Proctorio exam. - The device should be connected to public WiFi, OCCC WiFi, a mobile hotspot, an ethernet cable (most secure), or a WiFi extender. - The device needs both a webcam and a microphone (external or internal).
Helpful Tips: ✓ Update your operating system before starting the exam. ✓ Disable extra applications or extensions during your exam. ✓ Talk to your roommates, family, or friends to try to free up WiFi usage during your exam to encourage a more stable connection. ✓ Pay close attention to the exam instructions and expectations provided by your instructor. ✓ Be aware of your surroundings and behavior while testing, as your instructor will be viewing the recording later.
Starting Your Proctored Exam
16
When You Are Ready to Take an Exam: Restart your computer, which will free up available RAM space. Go to your test in Moodle. Click on the test to open it up, and Proctorio should start automatically. Before the test begins, you will be taken through a series of pre-checks. These will establish and verify your internet connection, operating system, camera, and microphone. Depending on the exam settings, you may also be asked for permission for camera and microphone access. You must click “Allow” to continue.
17
If your camera or microphone fails the pre-check, please set the permissions to allow by clicking the padlock icon (upper left) or broken camera icon (upper right) of the Chrome address bar.
18
**Important:** Depending on the exam settings, you may be asked to share your screen. **The “share” button will be disabled until you click on the screen you want to share**: - Select the screen by clicking on it, then click share.
• **Note**: macOS Cataline (10.15) users may experience an error when attempting to share their screens. The solution is to take the browser out of full-screen mode before sharing. To do this, move your mouse cursor to the upper left-hand corner of the browser window to expose the green browser window button and then click it. • If your instructor has set a time limit for your exam, the time will not begin until after you have completed Proctorio’s pre-check process and the exam starts.
19
Blank Screen Error Troubleshooting
20
If you make it through the systems check and only see a blank screen, close out of your browser, return to your Moodle course, and click the accessibility settings icon below.
21
Click "Reset All"
22
Return to your exam and go through the Proctorio setup process again. You should no longer see the blank screen upon starting the exam.
Contact Information
**Support & Additional Resources:** 1\. Proctorio’s 24/7 live chat can also be accessed by clicking on the extension icon and starting a chat once you are in the exam. 2\. Email Proctorio Support at [support@proctorio.com](mailto:support@proctorio.com). 3. Contact the Center for Learning & Teaching by emailing [CLT@occc.edu](mailto:CLT@occc.edu) or calling 405.682.7838. Please watch [this video](https://hml.occc.edu/Play/9515) that walks you through the process of how to use Proctorio as a student.
Proctorio Student Guide 2026
A student guide to installing and troubleshooting Proctorio on Moodle.
OCCC Center for Learning and Teaching
22 steps
55 seconds
Google
Getproctorio
Microsoft Cloud
Mrooms3
Getting Started
1
**What You’ll Need Before Your Test** Make sure you are using the latest version of Google Chrome. You can [download Google Chrome](https://www.google.com/chrome/) and install it if you do not already have it on your computer. To update your version of Google Chrome, [follow these instructions](https://support.google.com/chrome/answer/95414).
2
Use and update Google Chrome. Make sure you are using the latest version of Google Chrome. You can download Google Chrome and install it if you do not already have it on your computer.
3
Install the latest version of the Proctorio extension for Google Chrome. Open Chrome and go to [getproctorio.com](http://getproctorio.com) to install the Proctorio Google Chrome extension. Make sure you are always using the latest version of the Proctorio extension. Click “Click here to install the Extension”.
4
Add the Proctorio external tool to Chrome.
5
Make sure you have a properly working webcam and microphone and fix any issues before starting an exam. Check to make sure your camera works in Chrome with a [camera tester](https://webcamtests.com/). Click the "Test my Cam" button and wait for the test to complete. Check that your microphone works in Chrome with a [mic tester](https://www.onlinemictest.com/). Click the play button. If the lines move when you talk, your mic is working
Common Proctorio Error Messages
6
Possible error message: "LTI Tool Missing" If this error message shows up, you may have forgotten to click "Secure Exam Proctor" before clicking on your exam. Clear your browser history, then click "Secure Exam Proctor," and finally, navigate to your exam.
7
Note: the "Secure Exam Proctor" link is usually located directly above or below the exam. Here is an example image. You will know you have successfully connected Proctorio when the "Secure Exam Proctor" page reads, "Secure Exam Proctor Plugin Successfully Installed! Please return to your course."
8
Another possible error you may encounter is if your exam requests you enter a password when you know a password is not required. To fix this, take the same steps as with the "LTI Tool Missing" error message: clear your browser history, click on "Secure Exam Proctor" in Moodle, then click on your exam.
Uninstalling and Reinstalling Proctorio
9
**Unable to start attempt or if prompted to enter a password (uninstall & reinstall the Proctorio extension):** If you get an error or are not able to start the exam, you may need to uninstall and reinstall the Proctorio extension. To do this: Click on the extensions button.
10
Click on the extensions button.
11
Click “Manage extensions” at the bottom of the pop-up.
12
Find the Proctorio extension and click “Remove”. Then go back to Step 2 in order to reinstall the Proctorio extension.
For Mac
13
**Attention Mac Users!** You will need to change your privacy settings in order to use Proctorio. o Click on the Apple icon in the top left corner of the screen. - Go to System Preferences. - Click Security and Privacy. - Click Privacy. - Click Screen recording option. - Check the box next to Google Chrome.
14
Computer System Requirements: DOES WORK: Chromebooks and Microsoft Surface Pros should work fine with Proctorio. DOES NOT WORK: Cell phones, iPads, and other tablets (with the exception of Surface Pros) will not work with Proctorio.
Getting Your Device Ready
15
**Getting Your Device Ready:** - The device used for testing should be 10 years old or newer. - A cell phone or tablet is NOT currently recommended for taking a Proctorio exam. - The device should be connected to public WiFi, OCCC WiFi, a mobile hotspot, an ethernet cable (most secure), or a WiFi extender. - The device needs both a webcam and a microphone (external or internal).
Helpful Tips: ✓ Update your operating system before starting the exam. ✓ Disable extra applications or extensions during your exam. ✓ Talk to your roommates, family, or friends to try to free up WiFi usage during your exam to encourage a more stable connection. ✓ Pay close attention to the exam instructions and expectations provided by your instructor. ✓ Be aware of your surroundings and behavior while testing, as your instructor will be viewing the recording later.
Starting Your Proctored Exam
16
When You Are Ready to Take an Exam: Restart your computer, which will free up available RAM space. Go to your test in Moodle. Click on the test to open it up, and Proctorio should start automatically. Before the test begins, you will be taken through a series of pre-checks. These will establish and verify your internet connection, operating system, camera, and microphone. Depending on the exam settings, you may also be asked for permission for camera and microphone access. You must click “Allow” to continue.
17
If your camera or microphone fails the pre-check, please set the permissions to allow by clicking the padlock icon (upper left) or broken camera icon (upper right) of the Chrome address bar.
18
**Important:** Depending on the exam settings, you may be asked to share your screen. **The “share” button will be disabled until you click on the screen you want to share**: - Select the screen by clicking on it, then click share.
• **Note**: macOS Cataline (10.15) users may experience an error when attempting to share their screens. The solution is to take the browser out of full-screen mode before sharing. To do this, move your mouse cursor to the upper left-hand corner of the browser window to expose the green browser window button and then click it. • If your instructor has set a time limit for your exam, the time will not begin until after you have completed Proctorio’s pre-check process and the exam starts.
19
Blank Screen Error Troubleshooting
20
If you make it through the systems check and only see a blank screen, close out of your browser, return to your Moodle course, and click the accessibility settings icon below.
21
Click "Reset All"
22
Return to your exam and go through the Proctorio setup process again. You should no longer see the blank screen upon starting the exam.
Contact Information
**Support & Additional Resources:** 1\. Proctorio’s 24/7 live chat can also be accessed by clicking on the extension icon and starting a chat once you are in the exam. 2\. Email Proctorio Support at [support@proctorio.com](mailto:support@proctorio.com). 3. Contact the Center for Learning & Teaching by emailing [CLT@occc.edu](mailto:CLT@occc.edu) or calling 405.682.7838. Please watch [this video](https://hml.occc.edu/Play/9515) that walks you through the process of how to use Proctorio as a student.
