Close Card and Disable User

This guide shows step-by-step how to properly close a commercial card and immediately disable its associated users to prevent further access. It ensures you update the card’s account status to “V9-Closed” and change the user’s account status to “Disabled” within the portal, reducing fraud or accidental charges. Follow it to complete both actions quickly and securely.

Jessica Cochran
9 steps
18 seconds

Ucbi

Start by logging in to the Commercial Card Portal. \ \ Next, select **Cards** from the top navigation menu.

Next, select **Card Maintenance** from the **Cards** dropdown list.

Select the card you'd like to close from the *Cards* list.

In the *Card* section, using the **Account status** dropdown list, mark the Account Status as **V9-Closed**. Next, select **Save** at the bottom of the screen to confirm your selection.

Next, from the top navigation bar, click **Security** and then select **Users** from the dropdown list.

Select the user you want to disable by clicking on their Username in the *Users* section.*

Click the **Edit** button to make changes to the selected user's profile.

Within the *Credentials and Privileges* section, change the *Status* field to **Disabled** using the dropdown. Finally, select **Save** at the bottom of the screen to confirm your selection.

Additional questions? Contact our support team.