Forgot Your Password?

If you have forgotten or lost access to your online banking password, this guide will help you navigate the recovery process.

Jessica Cochran
10 steps
27 seconds

Ucbi

Navigate to [ucbi.com](https://ucbi.com) and select **Forgot Password.**

Enter your Login ID and then select **Continue.**

From the list, select your Secure Access Code delivery method to register your device.

Your Secure Access Code will be sent to your device via text message or phone call. Make note of this code, you will need it in the next step.

Enter the Secure Access Code from the text or phone call.

**Note:** Secure Access Codes are only valid for a limited time and cannot be reused. If your code expires before you enter it then you will need to request a new one.

Select the **Continue** button to proceed.

Enter your new password in the *New Password* and *Confirm Password* fields.

Select the **Continue** button to proceed.

**Note:** If you are not on your personal device, do not register your device at this time.

Once your Secure Access Code is accepted, tap **Register Device.**

You now have access to your United Community account again.\ Manage your accounts, make transfers, pay bills, and more!

Forgot Your Password?

If you have forgotten or lost access to your online banking password, this guide will help you navigate the recovery process.

Jessica Cochran
10 steps
27 seconds

Ucbi

Navigate to [ucbi.com](https://ucbi.com) and select **Forgot Password.**

Enter your Login ID and then select **Continue.**

From the list, select your Secure Access Code delivery method to register your device.

Your Secure Access Code will be sent to your device via text message or phone call. Make note of this code, you will need it in the next step.

Enter the Secure Access Code from the text or phone call.

**Note:** Secure Access Codes are only valid for a limited time and cannot be reused. If your code expires before you enter it then you will need to request a new one.

Select the **Continue** button to proceed.

Enter your new password in the *New Password* and *Confirm Password* fields.

Select the **Continue** button to proceed.

**Note:** If you are not on your personal device, do not register your device at this time.

Once your Secure Access Code is accepted, tap **Register Device.**

You now have access to your United Community account again.\ Manage your accounts, make transfers, pay bills, and more!