Review Exceptions and Decisions

Learn how to review exceptions each day and make decisions within Positive Pay.

Elizabeth Hughes
16 steps
26 seconds

Ucbi

If there are any exceptions, you will receive an email with the list of items around 8:00am ET. **You will need to login and make a decision to approve or return the items before 1:30pm ET.**

To begin, select **Commercial Functions** in the left navigation menu.

Next, select **Positive Pay** from the dropdown.

Select **Exceptions.** If there are any transactions needing a decision these items will appear below.

By default, Positive Pay will mark the decision as *Return* as a precaution if decisions are not made by 1:30pm ET (12:30pm CT). You must make a final decision to either *Pay* or *Return* by 1:30pm ET (12:30pm CT) each day.

Select **Decision Needed** from this dropdown to view transactions needing a decision. Select an exception to view details and decide whether to pay or return.

Information related to this transaction will appear here. Select **Pay** to approve payment.

If you would like to create a rule for your exceptions moving forward click **+Add ACH Rule**.

**Tip:** If you consistently approve a recurring debit exception, consider adding it as a rule for automatic approval.

A pop up labeled **+Add ACH Rule** will appear. This is where you enter the criteria for your rule. Enter vendor description or nickname for this rule to help you identify it in the rules list if changes are needed in the future. Enter the maximum dollar amount that you are comfortable clearing without the item being flagged as an exception. If the item exceeds the amount entered, it will be presented as an exception that can then be approved or rejected as needed. Select **Save** to add your ACH authorization rule.

If the transaction information is incorrect or looks suspicious select **Return** to reject the payment.

Once you have selected 'Return' the Reason menu will appear. Select the menu and you will be prompted to choose a reason for the return.

Select the reason for the return from the dropdown menu.

Next, view additional exceptions including presented checks.

When reviewing a check, review the information on the front and back of the check and confirm that the details above match.

If the details are correct select **Pay**. If the information does not match or looks suspicious, select **Return**.

Once all items have been decisioned select **Submit Decisions**.

Once decisions have been submitted you will be returned to the **Exceptions** page. You will know that all decisions have been submitted when you see the **No Exceptions** language underneath the **Status** section.

If you wish to make any additional modifications or updates to your account select **Launch Advanced Options**.