Comprehensive Guide for Using RamCentral: Key Functionalities (Desktop)

This guide covers essential steps and functionalities within RamCentral, incorporating personalized student experiences, appointment scheduling, task management, course schedule viewing, university support interactions, and accessing community platforms.

Fordham ITPMO
39 steps
4 minutes

Salesforce

Go to <https://www.fordham.edu/my-pages/> Navigate to "My Apps" at the top, next to your name, and select "Ram Central" from the Common Tools section.

Personalized Greeting

You will be redirected to a different browser. Upon logging in, you will receive a personalized greeting with your preferred first name and view a campus-specific hero image.

View and Edit Tasks

From the home page, navigate to “My Tasks” in the main menu.\ Tasks are categorized as Overdue, No Due Date, Completed, and more.

Tap on a task status (e.g., "Completed (1)") to view details, due dates, and assigned personnel.

View, Edit, and Schedule Appointments with Assigned Advisors

Under “My Appointments” on the homepage, select “Schedule an Appointment” to meet with a person assigned to you or in your team. Schedule meetings with specific university staff members, including academic advisors, class deans, HEOP staff, and other specialized groups. View upcoming, past, and canceled appointments.

Choose an advisor or team member from the search bar or under recent, assigned, or teams lists.

Select a topic for discussion.

Select a date and time from the available slots.

Provide details on the topics you wish to discuss with them.

Choose between scheduling an in-person, phone, or web appointment.

Receive confirmation messages in-app and via email with appointment specifics.

View Your Success Team

Scroll down on the home page to locate the “Meet Your Success Team” section.\ This is a list of team members dedicated to supporting you.

View Course Schedule

Under the Success Team section, find “Your Schedule at a Glance” to access your detailed course schedule.\ Information includes course titles, locations (building/room or 'Online'), meeting days, start times, end times, and professors.\ Tap on any course for additional details.

**Please be aware that if you do not have any active classes for the current semester, the table will be empty. For the most up-to-date information, please check your student profile.**

Access Appointment Scheduling with University Services (Support Pools)

To schedule based on a specific topic (e.g., PPD Advising Services, Campus Ministry, Prestigious Fellowships), click the various links throughout RamCentral. Follow the same steps as scheduling appointments with advisors.

Each student has their own personalized interface with various advising and services offered based on their college and standing. You can easily engage with any topic scheduling link found on RamCentral. For **GSB**: Opt for "Schedule with PPD Advisor" and select "PPD Advising Services - \[Campus\]".\ For **FC**: Opt for "Schedule with Gabelli Advisor" and select "Incoming Transfers and Business Minor Advising".

To continue scheduling an appointment from one of the topics links, click "Schedule an Appointment."

Choose a topic.

Select the date and time.

Confirm your selection.

Select the meeting location.

Appointment is now scheduled.

Create, Track, and Update University Support Cases

Click on “Questions about billing, financial aid, or your account? Get answers or open a case here!” to initiate support.

Create a new case by selecting reasons and providing detailed descriptions.\ Attach files if necessary and submit your request.\ Click "Next"

Upon submission, you will receive a case number displayed next to the pink suitcase icon at the top, along with an email confirmation sent to the group containing all the filled-out fields under "Updates." Track case updates and status under “Case Details" next to "Updates."

You can view the latest posts, most recent activity, and oldest posts using the arrow filters located in the upper left corner. Within the filter icon in the right corner, you can access options to view all updates, all questions, unanswered questions, questions with no best answer, and questions with the best answer.

Schedule with Mission

Return to the homepage, and below the billing support section, schedule appointments with the Office of Mission Integration and Ministry (Campus Ministry or CCEL).

Click the schedule button to check advisor availability, choose a topic, pick a date and time, and book your appointment. Follow appointment scheduling steps as previously described.

Contact Enrollment Services LC or RH

Next to the Campus Ministry feature, schedule appointments with Enrollment Services LC or RH.

Select a topic, date and time, and submit your appointment request.

Navigating Fordham Academics

Access “Academics” next to the "Home" tab and schedule appointments with Academic Advisors.

Manage major/minor changes through the “Major, Minor, and Concentration Form” after consulting your Primary Advisor or Class Dean.

Additional scheduling links based on topics, such as Prestigious Fellowships, can be found here.

Navigating Career Center Services

Click "Career center" next to "Academics" on the top. You can select the "Handshake" blue button at the top to be directed straight to the Handshake website.

Submit questions via forms and fill out the required fields. Click Submit.

After submission, a confirmation page will display with the case number and subject. You can also track updates under the "Updates" and "Case Details" sections. Additionally, you can view the email sent from you to the Career Center, which includes all the form fields you submitted.

On the Career Center page, next to "Contact Career Center", you will find "My Career Center Cases" by scrolling down. Here, you can monitor both open and closed cases, review updates, and add more information as required for all your cases. You also have options to filter and sort the cases.

Navigating "Rams Involved Community"

From the main menu again, choose "More" and click on "Rams Involved Community". The Rams Involved Community platform opens another browser. Select "Browse Clubs", where you can scroll through or search for clubs. Choose a club to view its details.

Navigating "University Support"

Return to the main menu located in the top left corner of the screen, and select "University Support" under "More." Use forms available under University Support sections to address issues related to career services, financial aid, enrollment, billing, student accounts, and employment. Track and manage your case, and receive updates until it's fully resolved. Additionally, explore help articles using the universal search bar for quick answers.

Select "Open a University Support Case" to contact them directly regarding billing, financial aid, and other student account services. You can review both open and closed cases, and organize them using filters and sorting options. Each case displays information such as the case number, subject, reasons, status, and date.

Accessing Forms and Links

The footer on each page offers helpful links that you can explore if they're relevant to your needs.

Notifications

Access notifications by clicking the bell icon next to your name at the top right.\ Notifications include details like appointment confirmations with dates, times, and participants.