PaymentWorks - Editing and Resubmitting New Vendor Registration Form

This guide explains how to quickly correct and resubmit a returned Vendor Registration Form in PaymentWorks, showing exactly where to view return messages, edit requested sections, and complete the resubmission so onboarding can continue. It also outlines what departmental users see in Vendor Master Updates and where to direct vendors for technical support or Duke-specific questions.

Kristin Coombs
17 steps
34 seconds

Log into your PaymentWorks account.

On the PaymentWorks homepage, in the **Status** column, the status will indicate the vendor registration has been returned.

Select **View/Messages** to view the reason for the return.

Select **Edit/Resubmit.**

On the **Connect to Duke University** (Test) screen, select **Cancel.**

On the homepage, select **My Payee Profile** on the left hand side.

Select **View or Edit Details** on the section that has been requested. Select **Save** to save the information, if prompted.

Select **Home** to return to the homepage.

On the Home page, select **Edit/Resubmit**.

On the **Connect to Duke University** (Test) screen, select **Next**.

In the **Additional Information** section, scroll down on the right hand side.

Select **Save and Continue**.

Select **Request Connection** to resubmit the Vendor Registration form.

What Departments See When Vendor Registration is Returned

To access **PaymentWorks**, log into **Duke@Work** and select the **Vendor/Payee Registration** tab.

On the PaymentWorks landing page, under Links and Resources, select **Launch PaymentWorks**.

On the PaymentWorks homepage, select **Vendor Master Updates**.

In Vendor Master Updates, from the Onboarding Tracker tab, you will see the Onboardings. Locate the vendor/payee. The status will indicate **Registration Returned - Pending Resubmission**.

If the vendor/payee has questions related to clarification on documentation their being asked to provide during the onboarding process or technical assistance with the registration form, please have them contact [PaymentWorks Support](https://help.paymentworks.com/contactsupport) If the vendor/payee has questions related to doing business with Duke, please have them submit an [*Accounts Payable Customer Service Request*](https://finance.duke.edu/departments-services/controllers-division/corporate-accounts-payable/contact-us/submitting/) or reach out to [procurement@duke.edu](mailto:procurement@duke.edu)for assistance.