How to Create a Support Request
Nephtali Navarro
15 steps
31 seconds
Sparkadvisors
1
Navigate to [https://platform.sparkadvisors.com/](https://platform.sparkadvisors.com/)
2
Select Contacts
3
Select a client. In this example we'll be working with Betty.
4
Submit a support request from the contact's entry or by clicking on the "support" icon on the left.
5
Click "Create support request"
6
Let us know if we are following up directly with you, the beneficiary, or another party then click on "Continue."
7
Specify how we can help with the options in the dropdown box
8
Select an option, "Provider search"
9
Select the active policy
10
Click "Continue"
11
Tell us about the specific issue and any additional helpful details we should know.
12
Click the "Additional details" field.
13
Click "Save"
14
If you made a mistake you can click on "Edit request details"
15
We'll let you know if we need any further information. Otherwise, our team will take care of the rest!
How to Create a Support Request
Nephtali Navarro
15 steps
31 seconds
Sparkadvisors
1
Navigate to [https://platform.sparkadvisors.com/](https://platform.sparkadvisors.com/)
2
Select Contacts
3
Select a client. In this example we'll be working with Betty.
4
Submit a support request from the contact's entry or by clicking on the "support" icon on the left.
5
Click "Create support request"
6
Let us know if we are following up directly with you, the beneficiary, or another party then click on "Continue."
7
Specify how we can help with the options in the dropdown box
8
Select an option, "Provider search"
9
Select the active policy
10
Click "Continue"
11
Tell us about the specific issue and any additional helpful details we should know.
12
Click the "Additional details" field.
13
Click "Save"
14
If you made a mistake you can click on "Edit request details"
15
We'll let you know if we need any further information. Otherwise, our team will take care of the rest!
