How to Reset a Parent Portal Password

Learn how to efficiently manage parental access and update guardian information for clients within the TCC dashboard. This guide walks you through searching for client profiles, modifying contact details, and assigning the correct legal guardian roles.

Jessica Lopez
13 steps
2 minutes

Notenetic

Client Search

Navigate to [https://tcc.notenetic.com/dashboard](https://tcc.notenetic.com/dashboard)

Search for the client using the Find Client field.

Parental Access

Scroll down and click "+ Manage Parental Access"

Open the Client Portal Parental Access page. Search for the parental access record using the Search field.

Click the green "Edit" icon to access the Parent Portal account

Ensure Information is Accurate

Verify all Parent/Guardian/LAR information is correct and update information if necessary

Open the Relation dropdown for the client(s) and ensure "Legal Guardian" is selected

Additional Client

If the Parent/Guardian/LAR has multiple children, click "Add Client" for each child

Add each client associated with the Parent/Guardian/LAR

Click "Legal Guardian". Entering a different relation can cause difficulties for tthe Parent/Guardian/LAR to login to the Parent Portal

Click Update to save the parental access changes.

Click the "lock" icon to reset the password with the verified LAR contact information

Click "Yes" to confirm