Responding to Text Message Replies in Mobile Commons

Chris Skelly
7 steps
40 seconds

Mcommons

Navigate to [https://secure.mcommons.com/login](https://secure.mcommons.com/login)

Enter your login information and click "Sign In"

After logging in, you'll be at the Agent View Dashboard. The Agent View Dashboard will display the number of message that need responses or actions taken. You can filter by campaign using the drop down menu. You only have access to the campaigns you're assigned to . If you do not see all off the campaigns in the dropdown list, it's because there have either been no replies, or you have already taken action on one of the responses. If you want to respond to messages from all campaigns your assigned to, back-to-back, leave the dropdown on "All Available Campaigns"

In this case, there are potential replies for the Stand Up Volkswagen VOC. Click "Stand Up Volkswagen VOC"

Click "Respond to the Next Profile"

Tip! It's always a good idea to identify who you are if you are sending a response by leaving your name and position/department after your message such as "-John Smith, UAW Organizing."

The first reply will appear. If it's a reply that warrants a response, click the chat window and type your response. A response will show from someone who replied on a text message. Depending on their reply, you can either click "No Response Needed," "Opt-out with no Response" if they tried to opt-out, but failed to use the "STOP" keyword or you can type in a response in the chat window and click "Send Response." You can also see a list of recent text messages sent out in the campaigns your to assigned by scrolling down the page. After taking action, it will automatically show the next message until there are no responses left to reply to.

Tip! If you are unsure what text message they are replying to or feel like there may be a need for multiple responses/a conversation that will take place, click on the "Chat" button and you can type multiple message, and see the history of the text messages sent to the worker.

Once you have taken action on all of the replies in the campaign, it will let you know that there are no more responses. And if you go back to the dashboard by clicking "Agent View" you'll see that it says there are 0 replies needed.