Setting Up a Default Cancellation Policies

This guide provides a step-by-step approach to setting up default cancellation policies for properties, ensuring that you can easily establish and customize policies according to your specific needs.

13 steps

Hyperguest

**Default Policies:** By Default, we mean this policy will always apply, unless a more specific one is determined from the distribution module for a specific timeframe.

How To Create a New Cancellation Policy, Follow The Steps Below

Click "**Properties**"\ Search for your property by **ID number or Name**\ Click on your **property** to enter

Click on **Policies** tab on the left Menu\ Click on **+CREATE** button on the right\ Choose "**Cancellation**" type

You can choose the policy to be **Non-refundable**, **Fully refundable** or "**Custom** (Days before check-in)"\ If it's **Custom**, please complete the **No show penalty**\ "**Charge type**" can be **Percent**, **Currency** or **Nights**

To set Additional cancelation time frame rules click **"Add Frame"** \ Set the "**Days Before Check-in**", Penalty Value and the **Charge Value** desired.

Before publishing your new policy review the **"Policy Summary"** to assure\ If the policy is correct, click "**Confirm**"

To associate your new **Policy** with **Rate Plan,** navigate to the **Rate Plans** tab on the left side menu Choose the **Rate Plan** you would like to add the **Policy** too.

Scroll down to the **Policy** section of the page and click the "**ADD**" button on the right

The **Add/Remove Policy** menu allows you to choose which Policy will apply to the **Rate Plan** you have chosen.\ Toggle the radio button next to the **Policy** you want to enable at the **Rate Plan**.\ Click the **CLOSE** button to publish your selections.

You can **Verify** the changes to the **Policy** by opening the drop down to the left of the policy you created.

How to Edit an existing cancellation policy, follow the next steps:

On the left sidebar click **Policies**

Choose the **Policy** you would like to edit by **Clicking the Arrow** to the left of the policy.

Choose the **Cancellation Policy** you would like to edit by **Clicking on it**.

Make the necessary changes\ Click "**Confirm**" to publish the changes.

Setting Up a Default Cancellation Policies

This guide provides a step-by-step approach to setting up default cancellation policies for properties, ensuring that you can easily establish and customize policies according to your specific needs.

13 steps