Submitting Technology Tickets.
These are directions for using our new work order system, Incident IQ.
Heather Ferguson
8 steps
20 seconds
1
Go to <https://www.camdenschools.org/> Click "For Staff" and select "Classlink."
2
Click on Incident IQ
3
When the program opens, you'll see your dashboard. If the device you need a work order for is listed, click on it and skip ahead to step 7 in these instructions. If the device is not listed, click on "create ticket" and proceed to step 4.
4
You will be prompted to select a ticket type.
5
You can search for the item you are putting in a work order for one of three ways: - **Room number**: The number of the room where the device is located. - **Serial number**: The unique number assigned by the manufacturer. - **Asset tag number**: The 6 digit number located on the white "Camden CSD" tag.
6
Select the device.
7
After you choose your device, a list of issue categories will appear. Pick the one that best describes the problem you're having.
8
At the final screen, you will see a text box. In this box, please write a detailed description of the problem you're having. When you're finished, click the Submit Ticket button to send your request.
Submitting Technology Tickets.
These are directions for using our new work order system, Incident IQ.
Heather Ferguson
8 steps
20 seconds
1
Go to <https://www.camdenschools.org/> Click "For Staff" and select "Classlink."
2
Click on Incident IQ
3
When the program opens, you'll see your dashboard. If the device you need a work order for is listed, click on it and skip ahead to step 7 in these instructions. If the device is not listed, click on "create ticket" and proceed to step 4.
4
You will be prompted to select a ticket type.
5
You can search for the item you are putting in a work order for one of three ways: - **Room number**: The number of the room where the device is located. - **Serial number**: The unique number assigned by the manufacturer. - **Asset tag number**: The 6 digit number located on the white "Camden CSD" tag.
6
Select the device.
7
After you choose your device, a list of issue categories will appear. Pick the one that best describes the problem you're having.
8
At the final screen, you will see a text box. In this box, please write a detailed description of the problem you're having. When you're finished, click the Submit Ticket button to send your request.
