Ticket Engagement

Once you have submitted a ticket through the IT Service and Data Request form, you will receive a confirmation email. As updates are provided by IT you will be notified in Asana and by Email. The following steps outline how to respond and view activity on your ticket from email or the inbox tool in Asana.

Tiffany Hampton
11 steps
3 minutes

Asana

You will receive updates via email on any ticket entered through our IT Service & Data Request. You can navigate to the email and click "Reply in Asana to" to engage. This will navigate you to the specific task referenced in the email.

"Reply in Asana" will navigate you to the specific task in Asana.

Scroll to see all attachments, comments, and activity on the ticket.

Step

Asana Inbox

All responses to your tickets can be accessed from the inbox. Click on the ticket/task to respond and engage with the Business Analyst/Programmer assigned.

Click on Inbox notification to expand task and respond.

Asana Collaboration and Comments

Tip! The following steps outline how to add a comment, tag another user, and attach files to a ticket/task in Asana.

Add a comment.

Click paperclip to attach testing document or any other relevant attachments.

Type @ and name of user to tag someone on your response.

Click "Comment". All collaborators and assignee on the task will be notified of the update.