New Reservation in Seaware Touch

This guide provides step-by-step instructions on how to create a reservation for Windstar Cruises. It covers everything from entering guest information to selecting a voyage and applying promotions. If you're planning to book a cruise with Windstar, this guide will help you navigate the reservation process efficiently.

30 steps
3 minutes

Windstarcruises

bookWINDSTAR online web address

Navigate to <https://reservations.windstarcruises.com/touchb2b/>

Existing Client ID

Search for an **Existing** **Client**, click the [[Magnifying Glass]] icon under **Adult #1**

Search **Existing Client** based on at least **three (3)** of the following criteria. \ \ Click [[Search]] to continue.

Click the [[checkbox]] to select.\ Click [[OK]]

New Client ID

To create a New Client ID: \ Enter **Title**, **First/Middle/Last Name**, **Gender**, and **Date of Birth**.\ Click [[Continue]] to **Save**.

Full Client folio will be entered on Guests Info tab after the next steps.

Voyages

**Find Voyages** can be accomplished with as much or as little information as you prefer.\ e.g. [[Destination]] , [[Ship]], and [[Month]]/[[Year]] of travel.\ \ Click [[Find Voyages]] to begin search.

Page View Options

Adjust page options to increase number of voyages presented on the page.\ \ [[Grid]], [[Calendar]] and [[Tiles]] show alternate page styles of the same information.

Highlight the Voyage by clicking within the row. \ Click [[Continue ]]to proceed

Categories & Promotions

To compare available promotions click [[Promotion]]

Click the drop down(s) to select from the list of available promotions for this voyage.

Add WSC All-In Package to make your reservation inclusive of the - Captain's Exclusive Beverage Package - Gratuities - Wi-Fi

Select up to three (3) promotions for comparison.

Click [[Apply ]]to populate and compare.

Pricing for each promotion is shown side-by-side. \ The [[🔵blue circle]] indicates pricing selection to be applied to chosen cabin category.

Alert! - \*\*\*ADD PRICE BREAKDOWN CAPTURE\*\*\*

Click [[+]] plus within the row of the Cabin Category to select. \ Click [[Continue]] to **Save**

Edit Cabin

To move forward with the assigned cabin click **[[Continue]]**

To change the cabin number, follow the next steps.

1. Click [[Change Cabin ]]to change the cabin within the category selected. \ **OR** 2. Click [[Change all cabins]] to change the cabin to different category / deck.

1. Click on desired cabin and click [[Accept ]]to confirm the change.\ **OR** 2. For[[Change all cabins]] \ Uncheck Cabin Category to move to another deck or category. Then click on desired cabin and click [[Accept ]]to confirm the change.

Click [[Continue ]]to proceed and save the new cabin selection.

Client Info

Add or edit folio information for each Client. \ Click [[Next]] or [[Adult #2]] to proceed to next Client.

Enter folio information for **Adult #2**\ **[[Copy Address from Guest #1]]** if Clients share the same billing address.

Click [[Passport Information]] to expand section.

Enter Passport information and Click [[Save and Continue]]

Special Requests

**Bedding is a required selection** to Store every new reservation and ensures the cabin you have selected will accommodate the bedding request.

**HOUSEKEEPING**\ Bedding Configuration is within **Housekeeping**. \ Expand this section to reveal available options.

Click [[Add ]]next to [[Separate Beds]] or [[Shared Bed]]

Click [[Add For All Guests]] or click each check box. \ Click [[Done]]

Bed Configuration will be indicated as Booked when added. \ Click [[Continue ]]to proceed.

Travel Protection

Ensure you have added full address and folio information to display all Travel Protection options. \ \ **If no options appear, you are missing the required folio for an accurate quote.**

All new reservations default to None. \ \ Please choose [[No Travel Protection ]]or [[PREMIUM_AON]]\ Click [[Continue]]

Summary

Click [[Store]] to save the reservation and generate the Reservation ID#. \ \ Invoice totals and reservation details display on the right-side "reservation receipt."

The Reservation ID# will be displayed once stored successfully. \ \ Click [[Yes ]]to continue editing reservation.\ Click [[No ]]to exit the reservation. \ Click [[Print/View Confirmation]] to send Invoices.

After clicking [[No]], you are returned to **Reservation Results** screen. \ Click [[Tools ]]to re-enter edit, or take further actions.