Updating Resident Subscriptions for Notifications

Learn how to manage and update specific subscriptions for residents within your municipal portal. This guide provides a clear walkthrough for adjusting notification preferences and geographic areas to ensure residents receive relevant updates.

James Reitz
12 steps
2 minutes

Civify

Resident Selection

Navigate to [https://civify.io/portal/public/admin/dashboard](https://municipal.civify.io/portal/public/admin/dashboard)

Navigate to Residents

Click the name of the resident to be updated

Subscription Configuration

Select the Subscriptions tab

Select the item for the resident to be subscribed to. Residents can be subscribed to any combination of projects, posts, headings, or alert categories.

To subscribe someone to everything - click on "All Projects" and then subscribe them to all Headings. Subscribing to a heading will then subscribe a resident to all current and future posts under that topic.

Road Restrictions Subscription

Road Restrictions is an add-on module that is only enabled for organizations subscribed to that package.

Enable "Subscribe to road restriction email digests" - this will enable them to get the daily email bulletin with road restrictions in their designated area. The Subscriber Group is also set here - learn more about that on the Road Restrictions guide.

Click either City Wide or "Custom zone"

Draw a polygon on the map to define the custom alert area. when finished drawing, double click and then click away from the object to save it.

Notification Subscription Types

Select the subscription types the Resident wants. The choices are Email, SMS (Text Message) or Automated Calls.

Opt-in requirements are very important. You must abide by the wishes of the resident for opting in/out to notification types. You must read the disclosure at the bottom of the page to the resident.

Click "Submit" to save the changes

Unsubscribing

If a resident reply's to a text message with the keyword "STOP", the system will automatically unsubscribe them from SMS messaging and uncheck the SMS box on their profile. The same goes with Automated Calls if the resident chooses option 1 to unsubscribe at the end of the call. Residents can click the unsubscribe button at the bottom of emails to opt out of email communications.

Residents can be unsubscribed by unchecking the boxes on their profile. Alternatively, they may reply to a SMS by replying "STOP". When they do this, their profile is automatically updated. To restart messaging, they will need to update their SMS subscription in their edit profile (either by a city user or by themselves through Resident Portal). Additionally, they will need to text "START" to the municipality sending number shown below. Voice calls have an unsubscribe options by pressing "1" during the call, but can be simply turned back on through edit profile.

If a resident reply's "STOP" to a text message, they will need to opt in again by also replying "START" to the phone number used for outbound calls/texts.

Subscription changes are reflected in the resident Activity Logs