Step 1 - Start off in the tickets tab which can be seen at the bottom of the application.
there may be tickets present like presented in the picture below. that is okay.
we will click "New" on the top right.
Step 2 - we are now is the ticket creation form.
we first need to select a location. we will click location.
Step 3 - find the account/location you are looking for and click that account/location.
Step 4 - once you click the account/location you want, you will most likely encounted more options as depicted below, we usually will be using the "Team's" folder , however there are use cases where you have to select the specialty teams folder. for now we will use the teams folder.
Teams folder is where most interactions happen,
specialty teams folder is for one off / one time "jobs"
Step 5 - after selecting the correct folder, we now will select the category of the ticket we need.
these options can change and just select the one best suited for why/what the ticket is about.
Step 6 - we are going to skip the "Private" option as it does not affect anything wether it is toggled on or off, and we are going to the next line item which is "subject"
here you will put the subject title for the ticket that best suits what the ticket is about.
think of this as the subject line of a email.
Step 7 - The "message" think of this as the body of a email.
this is where you will type in all the information that you need for the ticket.
this can be any information (Text) that you deem needed for the ticket. then click "done" when you are finished
Step 8 - we are going to skip a few line items here , we are going to skip "Assign to" and "due date" and "priority" as these are not relevant to ticket creation nor do they affect ticket creation/responses.
Instead we are going straight to the "ADD attachments" which you can take a photo's directly in the app, or you can add photos from your devices library/photo album, or even import a file.
Step 9 - once you have attached the attachments that you needed, you have completed the ticket form and can submit a ticket now by clicking the top right button called "Save"
after which your ticket is now submitted to the system.