Autoresponder

This guide provides step-by-step instructions on how to set up and customize autoresponder messages for your customers. It covers auto-reply rules, keyword-defined rules, and automated messages. By following this guide, you can easily create personalized and timely responses to ensure better communication with your customers.

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5 steps
20 seconds

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**Navigation** To setup your autoresponder messages go to **settings > Autoresponder**

**Auto-Reply Rules** Auto-Reply rules based on your defined conditions will automatically send a respond to your customers (via text message). To add a rule, click "Add Rule"

**Keyword Defined Rules** Often times you may want to provide customized responses based on a message a customer sent to you via SMS (text message) such as STATUS. Anytime a customer sent you a message with status, the autoresponder would reply with your defined message in this rule. You can also include customer property values such as "Customer Rent". For more information view Customers training section about customer properties.

**Automated Messages** Automated messages occur automatically based on a defined time period, for example once per day or every third Tuesday. To add a rule, click "Add Rule"

**Automated Messages (Continued)** Enter the recurring date/time and the customer group this message applies to. For example you may have a customer group "VIP Customers" that you want to send messages to once a month.

Autoresponder

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5 steps
20 seconds

Msgbubble

**Navigation** To setup your autoresponder messages go to **settings > Autoresponder**

**Auto-Reply Rules** Auto-Reply rules based on your defined conditions will automatically send a respond to your customers (via text message). To add a rule, click "Add Rule"

**Automated Messages** Automated messages occur automatically based on a defined time period, for example once per day or every third Tuesday. To add a rule, click "Add Rule"