Assign, Merge and Solve Tickets in Zendesk
Vikki Tokarz
14 steps
58 seconds
Assign a Ticket in Zendesk
1
Navigate to your Zendesk agent dashboard
2
Click on the ticket you want to assign
3
Click "Assignee"
4
Select the customer support agent to assign the ticket.
5
Click "Submit as Open"
Merging Tickets in Zendesk
6
Click "Dashboard"
7
Select the ticket to be merged.
8
Click "Edit Tickets"
9
Click "Merge tickets into another ticket..."
10
Select the ticket to be merged with
11
Click "Confirm and Merge"
Solve a Ticket in Zendesk
12
Click on the ticket to solve.
13
Click on the dropdown menu at the bottom right.
14
Click "Submit as Solved"
Assign, Merge and Solve Tickets in Zendesk
Vikki Tokarz
14 steps
58 seconds
Assign a Ticket in Zendesk
1
Navigate to your Zendesk agent dashboard
2
Click on the ticket you want to assign
3
Click "Assignee"
4
Select the customer support agent to assign the ticket.
5
Click "Submit as Open"
Merging Tickets in Zendesk
6
Click "Dashboard"
7
Select the ticket to be merged.
8
Click "Edit Tickets"
9
Click "Merge tickets into another ticket..."
10
Select the ticket to be merged with
11
Click "Confirm and Merge"
Solve a Ticket in Zendesk
12
Click on the ticket to solve.
13
Click on the dropdown menu at the bottom right.
14
Click "Submit as Solved"
