Data Erase

Data Erase empowers your organization's IT administrator to address their most critical concerns and requirements - by erasing data safely and securely.

To get started in Data Erase, navigate to Connect & Manage in your left rail. Click\ "Data Erase".

**Before you begin the erase process...** Please ensure you **back up data** in accordance to your organization's policies and guidelines prior to beginning Data Erase. Once an erasure process begins, PCs may become inaccessible.

For this experience we will not go into Admin tools, but remember that you are always in control and can edit your admin preferences at any time. To begin managing your erase credits, let's click "Get Started".

Your overview page shows your available erase credits, let's you get started with a remote or standalone erase and provides some process flow guidance. Please feel free to explore this page before you continue to "Choose PCs".

**Let's define our erase options:** A **remote erase** allows an IT admin to remote into an end user's device and\ securely sanitize the system. This remote device is connected to TechDirect via\ SupportAssist, our connectivity technology. A Data Erase certificate is\ automatically logged in your TechDirect account upon sanitization. A **standalone erase** option is available for offline, non-connected PCs that allows the IT admin to email the erase credit and instructions directly to an end user to facilitate sanitization. The end user is also provided a path to upload their sanitation completion certificate for reference by their IT admin.

The "Choose PCs" tab will open to your PC fleet connected via SupportAssist. If you are missing a specific PC from your fleet, please ensure it is connected to the latest version of SupportAssist. However, if your PC in unresponsive, you may need to use the standalone erase solution we will cover next. For our first example, let's proceed with a remote erasure. Select the first PC in the list as shown in the image below.

Click "Move to Erase data"

When you have successfully selected a connected device, you will see a green bar with your next action. Click "Visit erase data to continue".

To start remotely erasing data, select the PC(s) you wish to sanitize. In this example, we are using the first one.

Select the PC location.

Select "United States".

Select "Erase Data"

A pop-up window will appear. You'll have the option to send your end users Windows reminders every 4 hours until they run Data Erase. If an end user takes no action within 72 hours, the system will automatically run Data Erase. Acknowledge that you are about to permanently erase data from this device and have already backed up relevant data according to your organization's guidelines.

By clicking "Erase PCs" you are safely and securely wiping data from the selected devices.

Let's exit this pop-up and go back to the "Erase Data" dashboard.

Let's select the "End users selected for standalone Data Erase" tab.

Select "Send erase credits".

A pop-up window will appear for you to send an email to one or more users with Data Erase instructions, credentials and a software download link. For this example, please fill in the blanks. Feel free to follow our example below.

Confirm that you acknowledge the end user's USB drive and PC must meet the technical requirements to be successfully erased. Your end user(s) will receive instructions to safely and securely sanitize their device and return a Data Erase Certificate to their IT admin. We can now close this window and go back to "Erase Data".

This is an example of the email your end user will receive.

Now that we are back on the "Erase Data" dashboard, let's look at the details of the remote data erase. If you select the drop down arrow, you can see the serial number, model, date of erase and view or download the erase certificate.

Click here

Here is an example of a Data Erase certificate. Please note, for the standalone erase experience, the end user will receive this certification with instructions on where to save it for the IT admin to access.

Congratulations, this concludes our Data Erase demo.