Self-Dispatch

Equip your team to self-dispatch parts. You can get support, order replacement parts, and boost your team's productivity all from TechDirect for your in-warranty hardware replacement needs.

Skip the service line with self-dispatch and empower your team to: - **View, create and manage service requests** from a single dashboard in TechDirect. - **Boost productivity** with self-dispatch and track performance metrics. - **Complimentary technical training** for your IT admins and technicians across your PC or infrastructure fleets. - **Labor reinforcement options** are available to companies that dispatch high volume of parts.

To get started in self-dispatch you **need to complete our certification course**(s) before you can submit self-dispatch requests.

Did you know you can **automate self-dispatch requests** by utilizing SupportAssist connectivity automations? Check out our SupportAssist modules for more information.

Our **enhanced Self-Dispatch feature introduces a real-time AI-powered alerts rules engine** that analyzes customer-provided symptom details to proactively provide solutions. Our AI model ensures that customers are of potential solutions before submitting a dispatch request, thereby reducing the time and effort required to solve issues.

Navigate to "Self-Dispatch" and open the tile.

From your Self- Dispatch dashboard you can easily manage your dispatches and technicians.

Easily navigate your resources, reports and dispatches across your fleet.

The "View Dispatch Summary" tile allows you to easily view your active/open dispatch requests and view status.

Simply expand an order number for additional details.

It is very simple to create a new dispatch request.

Our internal analysis shows us that it takes up to **3 minutes to create a self-dispatch request in TechDirect** verses an average 27 minutes when you call Technical Support.

Start by inputting the service tag of the affected device.

Select the customer information for shipping purposes. \*If you have a peripheral without a service tag, please click the appropriate button for those unique steps.

Review your details and submit your self-dispatch request.

Easily search dispatches via support request number, dispatch number or service tag.

Simply input a service tag to check warranty status.