Manage My Queues

This guide helps you efficiently manage help desk queues by filtering and assigning tickets. Follow these steps to streamline task tracking and boost team productivity.

Select "Help Desk".

Select "My Queues".

Select "Queue Name" to filter the queues.

To assign a technician to a ticket, select a Ticket ID.

Select the Technician Field and choose the appropriate technician. Once a technician has been selected, the ticket will be removed from the queue and will display on the technicians My Tickets.

Select "Save".

Manage My Queues

This guide helps you efficiently manage help desk queues by filtering and assigning tickets. Follow these steps to streamline task tracking and boost team productivity.

Select "Help Desk".

Select "My Queues".

Select "Queue Name" to filter the queues.

To assign a technician to a ticket, select a Ticket ID.

Select the Technician Field and choose the appropriate technician. Once a technician has been selected, the ticket will be removed from the queue and will display on the technicians My Tickets.

Select "Save".