Setup and Process the Knowledge Base
Karen Zuber
9 steps
18 seconds
Google Docs
1
Setup
2
Adding/Editing KB article form
3
Add KB article to ticket type
4
**Process Steps**
5
When the "view more" link is clicked the article will display
6
The article can be downloaded or printed from here
7
KB articles can also be attached to Notes on Edit Tickets
8
KB articles can also be attached to Correspondence on Edit Tickets
9
KB articles can be searched for in the "Global Search" field
Setup and Process the Knowledge Base
Karen Zuber
9 steps
18 seconds
Google Docs
1
Setup
2
Adding/Editing KB article form
3
Add KB article to ticket type
4
**Process Steps**
5
When the "view more" link is clicked the article will display
6
The article can be downloaded or printed from here
7
KB articles can also be attached to Notes on Edit Tickets
8
KB articles can also be attached to Correspondence on Edit Tickets
9
KB articles can be searched for in the "Global Search" field
