Utilize Email Correspondence

This guide streamlines managing email in your help desk software, helping you track ticket-related discussions and keep communication organized for faster resolution and better collaboration.

Select "Help Desk".

Select "Manage" or "My Tickets".

Search for the ticket that you wish to use to correspond with someone.

Select the ticket you with which you would like to correspond.

Initiate the correspondence by updating the information on the ticket and selecting "Save and Send".

The correspondence will be sent to the appropriate email addresses and the users can simply reply to the email.

The software then opens this new email area and the reply to the email will be captured in this area.

When the reply email arrives, users can either reply to that email or they can respond using the "Reply" button in the software.

All back and forth email correspondence related to a particular ticket will be captured and included in the Email area of the ticket.