How To Update Communication Preferences Online

This guide offers a straightforward method for updating communication preferences online, allowing users to tailor their interactions efficiently.

Rachel Cleveland
5 steps
15 seconds

Uniquelibrary

To change a communication preference for a customer, navigate to the reports tab.

Select the "***Communication Preferences***" option.

Communcation Preferences allows you to view addresses marked as spam and thow who have opted out of communications. You can search for a particular customer using the ***"Search By"*** option. You can filter by their email address, phone or library barcode.

Once you have located the customer, you can see the date and time that commnication preferences were updated. You do have the ability to modify if the communication is email based. To do so, click the square with an arrow box.

You then will be brought to the specific account notification page. For emails, you adjust the options for the patron. In the example below, the patron has opted out of the Overdue notification. You can uncheck the box and hit save and the patron will, once again, receive the notice.

Make sure to hit "**SAVE**" to update their communication preferences.

Need some additional help? Please reach out to our Customer Support Team for assistance!