Setting Up and Managing Your Phone on a Computer

Learn how to configure your Ednetics Voice application, including account sign-in, device settings, and contact management. This guide provides a comprehensive overview of using the chat, SMS, and dial pad features for effective communication.

Molly Brinkley
31 steps
8 minutes

Microsoft Outlook

Scribe for Windows

Windows Explorer

Microsoft Edge

Google Chrome

App Installation

Click the Search box and type Ednetics Voice

Click "Ednetics Voice"

Review the options and select all that you would like to apply. You can always change these later.

Pin to taskbar: Places the icon at the bottom of your computer screen for quick access Pin to Start: Places the icon in your list of applications when you select the Windows key Create Desktop shortcut: Places the icon on your desktop Auto-start on device login: Starts the application when you restart or turn on your computer

Click "Allow"

Account Sign-In

Click "Sign in with Microsoft"

Click your account. You may be prompted to enter your password and verification for your Microsoft Account.

Audio Setup

Click the drop down to select the microphone you want to use.

You can verify the microphone is working by viewing the Microphone activity display. It will move up and down depending on your microphone volume.

Click "NEXT"

Messaging

Click the message icon

Select "New Conversation"

Click "Add Contact"

Start typing a contact's name or extension. You can add multiple contacts if needing to create a group chat.

Click "DONE" to add the contact

Type a message

Click here to insert an emoji

Click the paperclip icon to insert a file. You will then be prompted to select your file.

Click enter on your keyboard to send a message

Click the ellipse to view additional options

Add Participants: allows you to bring in additional participants Turn off notifications: allows you to not receive notifications for this chat View in fullscreen: opens the window larger Call: calls the person View contact: allows you to view the contact information for this person Delete conversation: removes the conversation from your list \ *Note: conversations are still archived and retrievable*

Click the x to close the window

View Contacts

Click "Contacts" icon in left navigation

Click contacts to view people by groups

Favorites: view people you have selected as a favorite or selected the star by their name Online: those logged into Ednetics Voice Busy: see who is currently on the phone Offline: view those that are not connected to the program Departments: you can view groups of people in departments

Select the contact you want to communicate with.

Choose the star icon to Favorite the person Choose the message icon to send them a message Choose the phone icon to call the person

Click the filter icon to choose the order you wish to see the contact list

Click the plus sign to "Create new contact"

Enter the information in each of the fields. Click Save at the bottom when finished.

Calling a Number

Click the "Dial pad" icon

Type the number to call, no need to enter an 8, and press the call button

When in the call you can do the following - Mute: turns off your microphone - Hold: place the call on hold - Dial pad: dial a second number - Add call: joins two calls together - Transfer: send a call to someone else - Park call: allows a person to pick up the call from another line - Switch phone: allows you to pick up a call from another phone of yours - Hide call: no longer shows the call

Press the red hang up button to end the call