Using Ednetics Webphone

Learn how to navigate your Ednetics webphone to manage contacts, send messages, and record personalized voicemail greetings. This guide provides a clear walkthrough of the interface settings to help you effectively communicate with colleagues and update your availability status.

Molly Brinkley
44 steps
3 minutes

Ednetics

Google Account

Navigate to [https://series1.ednetics.com/webphone/login](https://series1.ednetics.com/webphone/login)

Click Sign in with Google

Select your email account

Contact Navigation

Open the Contacts section

Open the Contacts filter menu

Select a group from the Contacts filter menu

That group will be displayed

Creating a Text Message

Click on any contact to view the contact details

Click on the chat window to start a new chat with this person

Click in the Type a message field and type your message. Press Enter on your keyboard to send the message

Click the face icon to insert an emoji

Calling a Person

To Dial an outside number, click the Dial Pad button

Enter the phone number to call. You do not need to dial "8" to get out before the number. Press the Green call button to start the call.

To call an ESD employee, click on the Contacts any contact to view the contact details

Click the phone icon to call the person

Answering a Call

Select which option you wish to use - **Answer:** answers the call - **Ignore:** allows phone to continue ringing until they get to voicemail - **Reject:** goes immediately to voicemail

Switching Phones while in a Call

If you are on your computer and want to switch phone to your cell phone or desk phone, click Switch phone

Select the device to send the call to

Your other device will start ringing. You will see this message appear, answer the other device.

Other Options in a Call

Mute

Park the call and allow someone else to pick it up

Dial a different number. You will then see a merge option to join the calls together

Hold

Add a call will allow you to automatically join a number

Transfer the call to another person

Park the call and allow someone else to pick it up

Hide call

Editing Home Panels

Your interactions will display as cards on your home screen. Click the three dots on a card.

Choose your option

Communication Sections

Open Call History

Open Voicemail

Open Chat and SMS

Open Call Parks to pick up a parked call

Open Answering Rules

Listen to Your Voicemail Greeting

Select Greetings

Select the existing greeting

Click the play button to listen to the greeting or the trashcan to delete it

Create a new Greeting Recording

Click the plus sign to add a greeting

Name the new greeting

Start recording the greeting

Stop recording the greeting

Click Save

You can click the play button to listen to the recording. Click Redo if you need to record the greeting again

Using Ednetics Webphone

Molly Brinkley
44 steps
3 minutes

Ednetics

Google Account

Navigate to [https://series1.ednetics.com/webphone/login](https://series1.ednetics.com/webphone/login)

Click Sign in with Google

Select your email account

Contact Navigation

Open the Contacts section

Open the Contacts filter menu

Select a group from the Contacts filter menu

That group will be displayed

Creating a Text Message

Click on any contact to view the contact details

Click on the chat window to start a new chat with this person

Click in the Type a message field and type your message. Press Enter on your keyboard to send the message

Click the face icon to insert an emoji

Calling a Person

To Dial an outside number, click the Dial Pad button

Enter the phone number to call. You do not need to dial "8" to get out before the number. Press the Green call button to start the call.

To call an ESD employee, click on the Contacts any contact to view the contact details

Click the phone icon to call the person

Answering a Call

Select which option you wish to use - **Answer:** answers the call - **Ignore:** allows phone to continue ringing until they get to voicemail - **Reject:** goes immediately to voicemail

Switching Phones while in a Call

If you are on your computer and want to switch phone to your cell phone or desk phone, click Switch phone

Select the device to send the call to

Your other device will start ringing. You will see this message appear, answer the other device.

Other Options in a Call

Mute

Park the call and allow someone else to pick it up

Dial a different number. You will then see a merge option to join the calls together

Hold

Add a call will allow you to automatically join a number

Transfer the call to another person

Park the call and allow someone else to pick it up

Hide call

Editing Home Panels

Your interactions will display as cards on your home screen. Click the three dots on a card.

Choose your option

Communication Sections

Open Call History

Open Voicemail

Open Chat and SMS

Open Call Parks to pick up a parked call

Open Answering Rules

Listen to Your Voicemail Greeting

Select Greetings

Select the existing greeting

Click the play button to listen to the greeting or the trashcan to delete it

Create a new Greeting Recording

Click the plus sign to add a greeting

Name the new greeting

Start recording the greeting

Stop recording the greeting

Click Save

You can click the play button to listen to the recording. Click Redo if you need to record the greeting again