Transferring Calls - Important Rules to Follow

This guide provides important guidelines for transferring calls in a professional setting. It emphasizes the specific departments and queues to transfer calls to, as well as the types of users to transfer calls to. It also highlights an important rule to not transfer calls to anything starting with "WWMC." Following these instructions will ensure efficient and appropriate call transfers.

Lisa Pearce
3 steps
6 seconds

Dialpad

When transferring a call from a patient (or other external caller) to another office/department, only transfer calls to departments, queues, etc. that start with “**WW**” and end in “**-internal**”.

When transferring a call to a specific user, only transfer calls to ones that starts with “**WW**”

***DO NOT*** transfer calls to anything that starts with “**WWMC**” – these are for external incoming calls only and are not meant or configured for transferred calls.

Transferring Calls - Important Rules to Follow

Lisa Pearce
3 steps
6 seconds

Dialpad

When transferring a call to a specific user, only transfer calls to ones that starts with “**WW**”

***DO NOT*** transfer calls to anything that starts with “**WWMC**” – these are for external incoming calls only and are not meant or configured for transferred calls.