Change Default Ting Sound and Auto-Assignment Settings
DelightChat Product Team
11 steps
2 minutes
Delightchat
1
Login to DelightChat - click settings
2
Click on "My Account"
3
Click on "Global Settings"
4
Click on "Default Ting Sound" - *Select the notification sound you want to use for new live chat tickets.*
5
Click on Default Email Font - Select your preferred default font for email composition.
6
Enable auto-assignment: unassigned tickets will go to the first agent who replies. Disable to stop this.
7
Select "Group emails of same subject and sender" to keep related emails under one ticket.
8
Use the toggle to enable or disable auto logout on both Web and Mobile. Enabling it improves account security.
9
If 90 days have passed since the last password change, the user gets automatically logged out. Upon logging in with the existing password, the merchant is redirected to the reset password page on both the mobile and web apps.
10
Turn on "Show Customer Details card uncollapsed by default" so the Customer Details section appears expanded for everyone.
11
Click on "Save"
Change Default Ting Sound and Auto-Assignment Settings
DelightChat Product Team
11 steps
2 minutes
Delightchat
1
Login to DelightChat - click settings
2
Click on "My Account"
3
Click on "Global Settings"
4
Click on "Default Ting Sound" - *Select the notification sound you want to use for new live chat tickets.*
5
Click on Default Email Font - Select your preferred default font for email composition.
6
Enable auto-assignment: unassigned tickets will go to the first agent who replies. Disable to stop this.
7
Select "Group emails of same subject and sender" to keep related emails under one ticket.
8
Use the toggle to enable or disable auto logout on both Web and Mobile. Enabling it improves account security.
9
If 90 days have passed since the last password change, the user gets automatically logged out. Upon logging in with the existing password, the merchant is redirected to the reset password page on both the mobile and web apps.
10
Turn on "Show Customer Details card uncollapsed by default" so the Customer Details section appears expanded for everyone.
11
Click on "Save"
