How To Create Carousel Message Template

Learn how to build interactive carousel message templates in DelightChat to enhance your customer engagement. This guide walks you through configuring card details, adding images, and setting up call-to-action buttons for your broadcasts.

DelightChat Product Team
14 steps
58 seconds

Delightchat

**[[Template Name]]**[[: Add an internal name for the template.]]

**[[Template Category]]**[[: Select ]]**[[Marketing]]**

**[[Template Language]]**[[: Select the required language.]]

**[[Template Type]]**[[: Select ]]**[[Carousel]]**[[.]]

[[In the ]] **[[Message Body]]**[[ field, add the message that will appear before the carousel cards.]]

### [[Choose the Carousel Type - select the type of media you want to use image or video]]

### [[Select the Number of Cards. Enter the number of carousel cards you want to add. You can add up to ]]**[[10 carousel cards]]**[[ in one template.]]

[[For every card, add the ]]**[[Carousel Card Body]]**[[ text. Use the card numbers to switch between each carousel card.]]

Make sure you add content for each card before applying for template approval.

Buttons are mandatory for all carousel cards.

[[You can choose: either ]]**[[Quick Replies or Call To Action]]** [[Add buttons separately for each card. Use the card numbers to switch between cards and configure the button for each one.]]

**[[Quick Replies]]**[[: You can add up to 2 Quick Reply buttons.]]

**[[Call To Action]]**[[: You can add Visit Website and Phone Number buttons.]]

[[Ensure that the configuration is the same on every card.]]

Apply for Template Approval. The template will be submitted for approval. Once approved, it can be used in Automations or Broadcasts.