Report a JIRA Bug in Planon

This guide provides a straightforward process for reporting bugs in Planon, ensuring that issues are efficiently communicated to the CSTS team. By following the steps outlined, users can easily submit detailed bug reports, including priority levels and contact information for updates.

Jenna Bean
13 steps
31 seconds

Dartmouth

Navigate to [https://facilities.dartmouth.edu/](https://facilities-dev01.dartmouth.edu/home/BP/WebClient?2)

Locate the "Report a Planon Bug" gadget on your homepage and click "Report bug"

Trouble finding the "Report a Planon Bug" gadget?

Tip! If you can't find the "Report a Planon Bug" gadget, follow steps 3-5 to add the gadget to your homepage. Otherwise, proceed to step 6.

Click the gear icon in the top right of your screen.

Scroll until you find "Report a JIRA bug on this block," then click the green plus

Click up arrow to save your changes.

Reporting a bug

Click the "Summary" field, and enter a summary of the bug.

Click the "Description" field, and enter a description of the bug. Please enter your phone number in this field if you would like to be contacted via phone.

Click the "Priority" dropdown to select the priority of your bug.

Click "Choose Files" to attach any relevant files.

Click the "Name" field to enter your name, and the "Email" field to enter your email and receive updates about your bug.

Optionally, click here to include information about your current operating environment. This helps CSTS to better understand your issue.

Click "Submit"

Your bug will be sent to the CSTS backlog and triaged according to priority.