Requesting IT Support

This guide is essential for anyone needing IT support, especially new students, as it provides comprehensive information on accessing resources, submitting support tickets, and setting up Multifactor Authentication (MFA). It directs users to the Service Desk Portal for ticket management and offers a wealth of resources tailored for newcomers, ensuring a smooth transition into using university technology. By following this guide, users can quickly resolve issues and access vital tools for their academic success.

Online Support
8 steps
2 minutes

Usi

General Information

To access the Information Technology (IT) website, navigate to <https://www.usi.edu/it/help-desk>.

On the main page, you can find IT's location, hours of operation, and contact information. While IT offers a walk-in help desk on-campus, online students can also receive quality technology support services via phone or email. Additionally, information about after-hours support is available on this page.

Submitting a Ticket

If you encounter a technology issue and are unable to contact the IT Help Desk, you also have the option to submit an IT ticket online. To submit a ticket, scroll down further and click the "Problem Submission" icon or navigate directly to <https://services.usi.edu/TDClient/315/Portal/Home/>.

You are now on the Service Desk Portal webpage. Here, you can open a new ticket, review past tickets you have submitted, access the Self-Help Knowledge Base articles, and more.

Helpful IT Resources for New Students

To view IT resources for new USI students, navigate back to the IT Help Desk page at <https://www.usi.edu/it/help-desk>. Then scroll to the bottom of the page and click on the "New Students" icon, or navigate directly to <https://www.usi.edu/it/help-desk/new-students>.

This webpage has helpful information about various technology resources such as Rave Alerts, myUSI, Blackboard, Eagles Mail, and more!

Multifactor Authentication

You will need set up Multifactor Authentication (MFA) to access your myUSI portal. Make sure your MFA is set up properly before beginning your classes to ensure that you have access to everything you need on the first day!

To begin setting up Multifactor Authentication (MFA), navigate to the IT homepage at <https://www.usi.edu/it>. Then, click the gray banner that says "Got a new phone? Need help with Multifactor Authentication?"

Here, you can find general information about MFA, how to enroll, and frequently asked questions.