How to Submit a Service Request for Facilities Maintenance

Learn how to efficiently report building maintenance needs or installation requests through the online service portal. This guide walks you through every required field to ensure your work order is submitted correctly and processed without delay. For requests that involve rental and delivery of events-related items, such as tables and chairs, please use the Event Request form.

Hillary Kwiatek
12 steps
4 minutes

Lehigh

Google

Webtma

Navigate to <https://facilities.lehigh.edu/requests-and-forms-service-requests>

Open Service Request

Click "Service Request (formerly Work Orders)"

Enter Request Details

Click the "NAME" field. Enter name. Click the "EMAIL" field. Enter email.

Click the "PHONE" field. Enter the phone number.

Specify Location

Search for and select the building.

Search for and select the area.

Describe and Submit

Enter the service request description.

Enter the index number.

Enter the index approver.

If you have additional information that would be helpful in completing this service request, you can attach files here. Click the file upload button and select your file.

Your file will appear in the file attachment section to confirm you have successfully uploaded it. Review your form for completeness and accuracy. When ready, click "Submit"

When your form is successfully submitted, you will reach this screen. Make a note of your request number. You can then either exit the form or continue on to submit another service request.