In the event that an admin is absent, it is important to have a clear plan in place to ensure a smooth workflow and efficient operations. This Standard Operating Procedure (SOP) outlines the backup assignments and responsibilities for various admin absences.
1. **Vanessa as Backup for Michelle**:
- When Michelle is out, Vanessa will step in as the backup admin.
- Vanessa will assist Jason with any activities or tasks that require admin support.
2. **Nicole as Backup for Shireen**:
- If Shireen is absent, Nicole will assume the role of backup admin.
- Nicole's primary responsibility will be to assist the independent agents.
3. **Liliane as Backup for Nicole or Denise**:
- If Nicole or Denise are out, Liliane will be the designated backup admin.
- Gaby, Leo, and Sandy should reach out to Liliane for any assistance during this time.
**Liliane and Denise as Backup for Vanessa**:
-If Vanessa is out Denise and Liliane will be the designated backup for Admin
-Ray will know to reach out to them for any assistance.
1. **Paper Application or Part D Processing**:
- For any tasks related to processing paper applications or Part D, Shireen will be the primary admin responsible.
- If Shireen is also absent, Denise will take over these tasks.
2. **Overall Backup in Office**:
- In the absence of Shireen, Denise will be the backup admin for general office support.
Having a well-defined SOP for admin absences ensures that there is always a capable backup in place to handle responsibilities and maintain smooth operations. By following this plan, we can minimize disruptions and provide efficient support to the team.