1. Overview - Houzz.com

    Welcome to the Icera Sales Desk Team! In this document, you'll find several useful guides on how to handle incoming orders from Houzz.com, one of Icera's online retailer partners.

    Icera is a dropship supplier for online purchases on Houzz.com. As a dropship supplier, Icera plays a crucial role in the e-commerce ecosystem by providing a seamless order fulfillment process for Houzz.com customers.

    When a customer places an order on Houzz.com for a product that Icera supplies, the responsibility of shipping and delivering the product falls on Icera. This means that Icera holds the inventory and takes care of packaging and shipping the product directly to the customer's doorstep.

    By partnering with Icera as a dropship supplier, Houzz.com can offer a wide variety of products without the need to maintain their own inventory. This allows Houzz.com to focus on providing a user-friendly platform and an extensive catalog of home decor and furniture items, while Icera takes care of the logistics and order fulfillment.

    Icera's goal as a partner with Houzz.com as a dropship supplier is to facilitate a seamless online shopping experience for customers by processing and shipping orders in a timely manner.

    2. How to Access the Vendor Dashboard on HouzzHow to Process a Ground Shipment on Houzz