Alarm Response

      Purpose

      To provide a standardised reporting procedure and format for all events that require police assistance.

      Scope

      Compliance with this procedure extends to all monitoring centre operators.

      Confirmed Alarm Reporting

      All confirmed intrusions that involve Police contact are to be accompanied by a summary outlining the steps taken to respond to alarm. This is to provide transparency to all relevant stakeholders, branches, customers of any confirmed site incidents.

      Creating Helpdesk TaskSending Response Report