Inbound Club Billing Request Process
Receiving inbound club billing requests is a critical function that requires prompt and efficient handling. This document outlines the procedure to follow when such requests are received.
1. Suspended Accounts Due to Delinquent Payments
2. Clubs Wanting to Add Billing Features to Their Accounts
3. Accidental Inquiries During Checkout
1. Check the Sales Team Gmail Account
2. Identify the Assigned Account Manager
- The request will be directed to the designated account manager responsible for the specific club.
1. Reply-All to the Team
- Upon receiving a request, the assigned account manager should reply to the team email thread and notify the team that you are handling the request.
2. Identify the Potential Cause
- Analyze the inquiry to determine the likely cause, whether it relates to delinquency, feature requests, or accidental inquiries.
3. Contact the Account
- Reach out to the club to guide them through the inquiry. Provide clear information relevant to their needs.
1. Delinquent accounts should always be contacted by phone
- If the inquiry is due to a delinquent account, obtain a contact email from the club.
2. Send Past Due Invoices
- Use the gathered email to send any past-due invoices to the club.
3. Enforce Payment for Reactivation
- Clearly communicate that payment of delinquent amounts must be completed before reactivating their billing suspension.
Following these steps will ensure that inbound club billing requests are handled efficiently and effectively, maintaining good communication with clubs and resolving any issues they may have.