Customer Satisfaction Survey [Template]

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[Your Company Logo]

Customer Satisfaction Survey

Dear [Customer Name],

Thank you for choosing [Your Company] for your [Product/Service] needs. We value your feedback and would appreciate it if you could take a few minutes to complete this brief survey.

1. Demographic Information

Please provide the following demographic information:

• Age: _______________

• Gender: _______________

• Location: _______________

• Other: _______________

2. Overall Satisfaction

How satisfied are you with your experience with [Your Company]?

• Very satisfied

• Somewhat satisfied

• Neither satisfied nor dissatisfied

• Somewhat dissatisfied

• Very dissatisfied

3. Specific Feedback

Please rate the following aspects of [Your Company] from 1-10:

• Customer service:

• Product/service quality:

• Pricing:

4. Net Promoter Score

How likely are you to recommend [Your Company] to a friend or colleague? Please mark X in the column that most resembles your response.

[ ] 0 - Not at all likely

[ ] 1 - 3 - Somewhat likely

[ ] 4 - 6 - Neutral

[ ] 7 - 8 - Very likely

[ ] 9 - 10 - Extremely likely

5. Open-Ended Questions

Please provide any additional feedback or comments about your experience with [Your Company]:

Thank you for taking the time to complete this survey. Your feedback is invaluable to us as we strive to improve our products and services. If you have any further questions or concerns, please do not hesitate to contact us at [Your Company Contact Information].

Sincerely,

[Your Name] [Your Company]