Customer Service SOP [Template]

DELETE AFTER READING: Here's a generic template that you can outline and share with Scribe.

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Title (or title page)

Include the title of the document, the date of creation or revision, the name of the organization and any other relevant information.

Table of Contents

List all the sections and procedures included in the SOP for easy navigation.

• Procedures

• Quality Control and Quality Assurance

• Reference Section

Procedures

This section is the heart of the SOP and details the steps to be followed to complete a task, including any necessary forms, equipment, and tools.

Use Scribe to auto-generate step-by-step guides to break down each step. Here's how:

Step 1: [Name of step]

Here you would write a brief description of what the step entails. Then you can add a Scribe to break into sub-steps in the placeholder below:

Step 2: [Name of step]

[Here is the second step in your process. Give a brief description, then add a Scribe in the placeholder below.]

Step 3: [Name of step]

[Here is the third step in your process. Give a brief description, then add a Scribe in the placeholder below.]

Quality Control and Quality Assurance

This section outlines the procedures for monitoring and ensuring the quality of the customer service process. It should describe how the SOP is regularly reviewed and updated, and how deviations from the procedure are documented and corrected.

Reference Section

Include any relevant regulations, standards, or guidelines that apply to the customer service process, as well as any relevant forms, templates or checklists. You can list, link or add as videos or images. Here's how to do that: