Documentation 101 + Termination Guidance + How to have performance conversations

      Documentation Performance Conversation Template: Great Template to kick off performance conversations and ensure we are documenting using facts.

      Documentation for Terminating Employees

      Terminating an employee is an important and sensitive process that requires careful documentation. Proper documentation helps protect the interests of both the employer and the employee, and ensures that the termination process is fair and legally compliant. In this guide, we will discuss the key elements to include when documenting the termination of an employee.

      1. Employee Information

      Start the documentation by providing the basic information about the employee being terminated. Include the employee's full name, job title, and department.

      2. Reason for Termination

      Clearly state the reason for the termination in the documentation. Whether it is due to poor performance, violation of company policies, or any other valid reason, it is important to provide a concise and factual explanation for the termination. Avoid using subjective language and stick to the facts to maintain the integrity of the documentation.

      3. Supporting Evidence

      Include any supporting evidence that substantiates the reason for termination. This may include performance reviews, disciplinary records, or any other relevant documents/conversations that demonstrate the employee's misconduct or underperformance. Including these documents will help provide a clear and objective basis for the termination decision.

      4. Termination Meeting

      Document details of the termination meeting, including the date, time, and location of the meeting. Also, mention the individuals present during the meeting, such as the employee's supervisor, HR representative, and any witnesses. Summarize the key points discussed during the meeting, including the reason for termination, any warnings or feedback given to the employee, and the employee's response, if applicable.

      5. Termination Notice (HR to draft)

      Include information about the notice given to the employee regarding their termination. State the date on which the employee was informed about the termination and the notice period provided, if applicable. If the employee was terminated without notice due to severe misconduct, clearly explain the reasons for immediate termination.

      6. Return of Company Property

      If the employee has been provided with any company property, such as laptops, access cards, or keys, document the process of collecting and returning these items. Specify the date and time when the employee returned the items and confirm that all company property has been accounted for. Ensure you also submit an email to [email protected] to ensure that all system access has been deactivated.

      7. Signatures and Copies

      Finally, ensure that both the employer and the terminated employee sign and date the termination documentation. Provide copies via upload in Paycom of the documentation to all relevant parties, including the employee, HR department, and any other individuals involved in the termination process.

      Remember, it is crucial to handle the termination process with sensitivity and professionalism. Documentation plays a vital role in ensuring that the process is fair, consistent, and legally compliant.

      Performance Discussion Template - https://brushandfloss-my.sharepoint.com/:w:/p/heba_abdelrahman/EbdIHs1QY-tJveApAAK90vABfHA6Vix5x-eDrVPxQkqePw?e=doHybh

      Standard Operating Procedure (SOP) for Documenting Performance Conversations

      Purpose

      The purpose of this Standard Operating Procedure (SOP) is to outline the process and best practices for documenting performance conversations. Effective documentation of performance conversations is crucial for maintaining a record of discussions, setting clear expectations, tracking progress, and supporting decision-making related to performance management.

      Scope

      This SOP applies to all employees and managers within the organization who are responsible for conducting performance conversations and documenting them.

      Responsibilities

      1. Managers:

      • Conduct performance conversations with their direct reports.

      • Document performance conversations accurately and promptly in Paycom.

      • Ensure that the documented conversations are fair, objective, and focused on performance-related issues.

      • Share the documented conversations with the relevant stakeholders, such as HR or higher-level management via Paycom

      2. Employees:

      • Actively participate in performance conversations.

      • Seek clarification if any part of the conversation is unclear.

      • Provide feedback and suggestions for improvement during the conversation.

      Procedure

      1. Preparation

      • Review the employee's performance history, previous feedback, and any relevant documentation before the conversation.

      • Set a specific date and time for the performance conversation that allows for adequate privacy and uninterrupted communication.

      • Prepare an agenda that outlines the key topics to be discussed during the conversation.

      • Ensure that all necessary documents, such as performance metrics or previous performance improvement plans, are readily available.

      2.Conducting the Performance Conversation

      • Begin the conversation by establishing a positive and supportive tone.

      • Discuss the purpose of the conversation and the desired outcomes.

      • Encourage the employee to share their perspective and provide examples or evidence to support their viewpoint.

      • Focus on specific performance-related behaviors, actions, or outcomes rather than personal characteristics.

      • Use active listening techniques to ensure a clear understanding of the employee's concerns or challenges.

      • Provide constructive feedback and suggestions for improvement.

      • Collaboratively set clear and measurable goals and expectations for future performance.

      • Summarize the key points discussed during the conversation.

      3. Documenting the Conversation

      • Document the performance conversation as soon as possible after it takes place to ensure accuracy and recollection of details.

      • Utilize Paycom to document conversations or upload documentation directly in Paycom.

      • Include the following information in the document:

      • Date, time, and location of the conversation.

      • Names of the participants.

      • Summary of the topics discussed, including both positive and negative feedback.

      • Any agreed-upon action plans, goals, or expectations.

      • Signatures of both the manager and the employee to acknowledge the conversation.

      • Use objective language, avoiding subjective opinions or assumptions.

      • Be specific and provide examples or evidence to support the documented points.

      • Maintain confidentiality and ensure that sensitive information is safeguarded.

      4. Review and Follow-Up

      • Share the documented conversation with the employee for their review and feedback.

      • Allow the employee to provide any additional comments or clarifications, if necessary.

      • Schedule regular follow-up meetings to discuss progress against the goals and expectations set during the conversation.

      • Keep the documented performance conversations in a secure location, following the organization's retention policy.

      5.Guidance on using Paycom for Documentation

      Compliance

      All employees and managers must adhere to this SOP to ensure consistency, fairness, and transparency in documenting performance conversations. Failure to comply with this SOP may result in disciplinary action.

      Revision History

      | Version | Description | Effective Date |

      |---------|-------------|----------------|

      |1.0 | Initial version of the SOP for documenting performance conversations. | 3.20.24 |

      |1.1 | Updated the section on "Conducting the Performance Conversation" to include active listening techniques. | 3.20.24 |

      |1.2 | Added the section on "Review and Follow-Up" for post-conversation actions. | 3.20.24 |