Frequently Asked Questions (FAQ) – CE Reimbursement with Ramp
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We know reimbursements can sometimes feel confusing or slow ⏳—that’s why the Ed Fund is moving to Ramp, a faster and more transparent way to get your Continuing Education (CE) expenses reimbursed. Below you’ll find answers to the most common questions to help you get started and feel confident using Ramp.
1️⃣ General Information
Q: I received an email that asked me to set up a Ramp account, is this real?
👉 Yes! We are currently testing a new platform for our reimbursement process. You have been selected as part of the pilot group.
Q: What is Ramp?
👉 Ramp is a secure, user-friendly platform that lets you submit reimbursement requests online and get paid directly to your bank account.
Q: Why is the Ed Fund switching to Ramp?
👉 We heard your feedback! Ramp makes reimbursements:
🚀 Faster to process
👀 Easier to track in real time
📑 Clearer with fewer delays
🔒 More accurate and secure
2️⃣ Getting Started
Q: Do I need to create a Ramp account?
👉 Yes! You’ll receive an email invitation with simple steps to activate your account and link your bank information. Check out our video tutorial below.
Q: Is Ramp secure?
👉 Absolutely. Ramp uses bank-level encryption and security protections to keep your information safe.
Q: Who is getting access to Ramp first?
👉 We are taking intentional and thoughtful steps to transition one program at a time. Our goal is to move all reimbursement processing to Ramp by the end of 2026.
Q: What documents do I need to set up my Ramp account?
👉 To set up your ACH payment, please have your bank information ready, including your routing and account numbers. For more details, please refer to the step-by-step guide or watch the video tutorial below.
Q: How do I set up my account?
👉 Follow the instructions in your Ramp invitation email. We also have a step-by-step guide here:
3️⃣ Submitting a Reimbursement Request
Q: How do I submit a reimbursement request?
👉 Log into Ramp → go to Receivables → click New Invoice. A detailed step-by-step guide is here:
Q: Can I submit multiple requests at once?
👉 For now, please submit one expense per request. Why?
✅ Faster processing
✅ No delays from one missing document holding up others
✅ Easier for you (and us!) to track each request
Q: What counts as “one item”?
👉 One expense with one receipt (example: one license renewal fee OR one CEU course receipt).
4️⃣ Payment & Processing
Q: How long does reimbursement take?
👉 Completed requests will generally be processed within 1-2 weeks, and no later than 30 days.
Q: How will I receive my reimbursement?
👉 Direct deposit into your linked bank account. Make sure your info in Ramp is correct!
Q: Can I track my reimbursement status?
👉 Yes! You’ll see the status of your request in Ramp.
Invoice Sent: Request was submitted successfully
Invoice Received: CE team has reviewed and approved the request; it is now awaiting PDS and Finance review.
Payment Initiated: PDS and Finance teams approved the request and payment has been initiated. Learner should expect to receive the funds in their bank account in 1-3 days.
Payment received: Payment has been deposited into the account in the Learner’s profile.
Q: Will Ramp notify me if my request status has changed?
👉 Currently, Ramp will notify learners via email when the payment has been initiated for your request, and you'll receive the funds in 2-3 business days. You will also be notified via email if our teams have left a comment for you to review.
Q: What if my request is missing info?
👉 Your request will be rejected. You will then get an email from Ramp with the subject line “The Education Fund commented on a bill.” Log in, check the Activity tab to view the message about what was missing, and resubmit a new invoice if eligible.
5️⃣ Troubleshooting
Q: I did not receive/lost my Ramp email or my Ramp email link has expired.
👉 Please reach out to the Continuing Education program team at [email protected] to request a new invite.
Q: My reimbursement says “Paid,” but I don’t see the money yet.
👉 It can take 2–3 business days to show up in your bank account. If it’s still missing after 3 days:
Double-check your linked bank info in Ramp
If everything looks right and it’s still an issue, contact us at [email protected]
Q: My receipt is too large to upload—what should I do?
👉 Please compress the file or upload it as a PDF. You can also manually enter the details into Ramp using the fill-in option
6️⃣ Support 🙋
Q: Who do I contact if I need help?
👉 For policy or reimbursement questions prior to submitting the invoice: email us at [email protected].
👉For a payment status update on a specific submitted invoice: email us at [email protected].
👉 For account setup questions: email us at [email protected].
✨ We’re here to make this transition as smooth as possible. Your feedback will help us improve the experience for all Ed Fund learners. Thank you for being part of this exciting step forward!